Whitby Garage Doors Ltd.

The representative, Chad, arrived on time to observe and listen to my problem. He made suggestions and answered my questions fully. I choose from the samples he brought. Brandon arrived on time with all the materials and tools. He worked efficiently, answered my questions, asked about how I wanted certain parts installed, and gave me tips on door maintenance. I was very pleased from my initial phone contact to the final install. I would recommmend this company highly.

Fast, efficient and reasonable service. The garage door technician Nick diagnosed the problem with my garage doors and was able to fix them right away. I have used Whitby Garage Doors Ltd. twice now and will continue to use their service.

Best experience ever!! Chad is a great salesman, has all the info u need. Brandon M installed everything by himself and did the best job. No breaks or lunch. Brandon is a machine!!

Chad took the time to explain door options. Shop had lots of examples so we knew what we were getting.
Chad made an appointment to visit out house and brought large color samples with him that allowed us to choose the best color and door pattern. There was no rush, first contact to final door choice was close to 3 weeks. Chad never made us feel rushed.

When the big day came the installer, Brandon M, phone prior to showing up and arrived promptly after his call. Brandon explained the install process and started to work.

After a few hours Brandon called me into the garage with some bad news. I have a loft over the garage doors. While there was ample room for door springs the door top did not have sufficient clearance with respect to loft joists.

Brandon assisted me in trimming loft joints to get sufficient clearance for the door top. At one point Brandon called a co-work who showed up within 10 Minutes. Jason (I think) made some adjustments and one door works with no problem. Jason also tried a different type of top roller support but we found the original top roller support worked best.

There is still some work for me to do to ensure top of door clearance , I really feel this work is outside the scope of Brandon's install job.

Brandon completed installation and ensured everything was working correctly. I was given options on handles, foot rest and a lesson on lubing the door hardware. In addition Brandon gave me some great pointers on installing garage door openers.

All in all except for not noting there was insufficient clearance between loft joists and door the job went without a problem.
Checked install with lights out in the garage. There was not light leakage, so no air leakage, visible around the doors. Weather stripping was installed nice and tight.

Chad, Brandon and Justin were at all time professional and respectful of my new doors, my home and me.

Would use them again and suggest them to everyone.

And buy the way the doors look great, inside and out.

I cannot explain how happy I am with Whitby Garage doors! Nick did such a fantastic job! He was on time, polite, and got the work done so quickly! He set up the garage door opener for me, reset the opener by the front of the garage and cleaned up beautifully! It was such a pleasure working with Whitby Garage doors! Will deffinately be working with them in the future and recommending them to all of my family and friends!

My door opener needed the gear and spoket replaced. Nick had my opener quickly repaired in 20 minutes. He also serviced the chain, adjusted the limits, and checked the force settings. Nick was a true professional. Exceptional service on short notice.

Thank you Nick from Whitby Garage Doors Ltd.

Nick from Whitby Garage Doors replaced the door. He arrived about 15 minutes ahead of the scheduled time and completed it in no time. It looks great. The next the gentlemen who does the capping work showed up again about 15 minutes ahead of schedule and completed the rest of the work. All the work was completed and looks great.

Thanks

Jim & Anne Mackay

From start to finish these guys were professional. Was happy to be able to go into their shop to see samples. Brandon worked with us showing jobs they had completed, dealt with all of our questions and was knowledgeable of the products.
Nick did the install. He was on time, worked quick and also a pleasure to deal with. The doors look great.
John finished the job by capping around our doors and was also fast and professional.
Overall exptremely happy we went with Whitby Garage Doors. The whole job has really improved the curb appeal of the house and functionality of the garage.

We are very happy with our new garage door. Both Brandon and Robert were punctual, polite and professional when doing the installation. Thanks also to Chad for helping initially. If people ask we will definitely be recommending "Whitby Garage Doors Ltd". Thanks again !!!

I found the entire team to be professional, knowledgeable and courteous. From my first visit to the showroom where Brandon patiently answered all my questions. To the clear and detailed quote provided by Chad and the expert installation of my new doors and opener by Colin who went above and beyond to correct an issue left by the builder. The final touch was the great job by Rob in capping the trim. I'm extremely happy with the final product and service. I do not hesitate to recommend this company to my family and friends.