- Approximate cost of services:
- $5,000.00
- Company Response
Most of the $5000 deposit received from this customer went to out-of-pocket disbursements, including $3,220.50 for the engineer. Regrettably, the old ways of doing business – where sketches could be done on the back of a two-by-four or a napkin - are long over.
This customer has made themselves out to be a victim. But, to the extent that they are a “victim”, they are also the party who inflicted it upon themselves. They accomplished that by cancelling the agreement unilaterally. They have not directed their anger at themselves, not even one ounce of remorse is expressed. Not one ounce. Zero.
It is ALL somebody else’s fault, even though it was their decision.
This is indicative of the unreasonable approach taken by this customer. A calm reasonable person would ask themselves: what possible value is there to Iron Fort in having these engineering plans drawn up unless there existed a contract to do the work? Expecting Iron Fort to absorb the disbursements (over and above the considerable loss of their own time) makes little or no sense.
The customer now seeks to intimidate Iron Fort by inflicting reputational damage for a decision made by the customer, not by Iron Fort. This is unfortunately malicious and is regrettable.
