water tank not providing hot water consistently
My husband noted that the hot water being delivered was not consistent and it would run luke warm shortly after using hot-water.
I called Direct Energy as we have the complete home package. I find the operate listened to my concern and booked a technician right away to see this problem the next day. Technician arrived within the allotted time and was helpful, professional and did the work immediately with an explanation.
I have guests arriving from out of town today and I am so appreciative that they will have hot-water for a shower after a long drive. My husband too is very pleased. We would reccommend the complete home package with Direct Energy !
- Approximate cost of services:
- $0.00
- Company Response
Hi Carol,
Really happy to read about your service experience from the call centre through to the service call. Thanks for sharing!Best,
Crystal
PR team, Direct Energy