Deml

I transfered the contract from my previous home to my current home--I thought!! I've sent Direct Energy numerous emails, made numerous phone calls, and even faxed the company my bills from the existing contract, ever since before November 2006, and yet I've never heard back from them and they claim that they don't have my account number. I'm frustrated and I don't wish to change my existing contract to the current rates, which happen to be almost 100% more expensive--but in the meantime I'm forced to pay the going rate as they continue to ignore my attempts to correct my billing.