ZJD, Toronto

These people were booked to move us between 12 noon and 1 pm in November 2006. Shortly after 1pm, they still hadn't arrived so we contacted them and they promised that they were on their way. Finally when I demanded to speak to a manager at 3:30pm, he told us that the earliest they could come was 6pm, simply because they took on a move in between an earlier move and the one they booked with us. I was supposed to be out of my house by 6pm that day; bottom line we had to come on short notice ASAP and we got someone to come at 5pm to move us. We were very frustrated and ended up living a horror story because we had to hire whoever we could get and they were substandard and expensive in their service too.

I transfered the contract from my previous home to my current home--I thought!! I've sent Direct Energy numerous emails, made numerous phone calls, and even faxed the company my bills from the existing contract, ever since before November 2006, and yet I've never heard back from them and they claim that they don't have my account number. I'm frustrated and I don't wish to change my existing contract to the current rates, which happen to be almost 100% more expensive--but in the meantime I'm forced to pay the going rate as they continue to ignore my attempts to correct my billing.