Deml

I have been paying Direct Energy on monthly basis for quite some time now. Each time I have an issue, they are able to eventually solve it after taking me to the point of exhaustion and surrender. To be fair, one out of the approximately 10 visits (diagnose, try to fix, come back with the right part, etc) they have scheduled a visit, they arrived on time. Make sure to never give them more than one contact number or they will call the one you ask them not to call. By this I mean if you ask them to call your cell to confirm the time they will arrive, they will call your house phone (whil you are at work) to confirm. Then, because you are not there to answer the phone, they don't show up at all.) More often than not, they will schedule a time then either be extremely late or not show up at all. My oven went on the fritz and, within a week of calling them, a very nice technician showed up at my house to diagnose the problem. I thought things had changed! Instead they booked me for a Tuesday morning appointment the following week. There were to call my cell between 8:30 and 9 am to arrange the exact time. At 9:30 I called and asked when they were arriving. I was told that they would page the technician and he would call me within ten minutes. An hour later I decided to go home in case they were pulling the call the wrong number stunt on me again. I waited until 3 in the afternoon. When I called they told me that, unfortunately, they ordered the wrong part and would not be coming today. IF YOU ARE A CUSTOMER THEY DO NOT CARE ABOUT YOU. I COULD GIVE YOU MORE EXAMPLES. I STILL DON'T HAVE MY OVEN FIXED, WEEKS AFTER CALLING.