TorontoTodd Cabbagetown

Our fire alarm went off during dinner. I went downstairs to find our 45 year old furnace shooting flames out of everywhere! Luckily I was able to turn off the gas. The next morning Button's showed up and told me the bad news...that the components were burnt and the furnace pretty much useless. Later that afternoon Mark showed up, realized that we had a 9 month old baby and immediately scheduled a new furnace installation. On top of the great service, Mark suggested, after inspecting the basement, that I purchase a furnace that was actually $1400 less than the one I selected because we would have had to change too much duct work which would have added to the cost. I have been using Button's for a few years now and still feel like they are my neighbour.....though they are far from it!

After a no-show last week from another company, I called the good people at Button's Heating and scheduled an appointment for 1:00 pm this afternoon. At ten minutes to one I received a phone call from the Button office telling me that the serviceman would arrive in ten minutes. Mario showed up at exactly one o'clock. He asked about the problem (furnace flooded the basement last week during a hot day) then put covers on his boots to save my floors. I thought that I needed a new furnace as this one is very old. Mario said that I would save a lot of money in fuel if I switched but that the existing one looked to be in decent shape for its age. He fixed what had to be fixed, cleaned what had to be cleaned and charged me what I thought was a very fair price. Honest, considerate and efficient. What else can you ask for? Thank you Button Heating; it was like a service call from 1950. When I buy a furnace, it will be from you.

I have been paying Direct Energy on monthly basis for quite some time now. Each time I have an issue, they are able to eventually solve it after taking me to the point of exhaustion and surrender. To be fair, one out of the approximately 10 visits (diagnose, try to fix, come back with the right part, etc) they have scheduled a visit, they arrived on time. Make sure to never give them more than one contact number or they will call the one you ask them not to call. By this I mean if you ask them to call your cell to confirm the time they will arrive, they will call your house phone (whil you are at work) to confirm. Then, because you are not there to answer the phone, they don't show up at all.) More often than not, they will schedule a time then either be extremely late or not show up at all. My oven went on the fritz and, within a week of calling them, a very nice technician showed up at my house to diagnose the problem. I thought things had changed! Instead they booked me for a Tuesday morning appointment the following week. There were to call my cell between 8:30 and 9 am to arrange the exact time. At 9:30 I called and asked when they were arriving. I was told that they would page the technician and he would call me within ten minutes. An hour later I decided to go home in case they were pulling the call the wrong number stunt on me again. I waited until 3 in the afternoon. When I called they told me that, unfortunately, they ordered the wrong part and would not be coming today. IF YOU ARE A CUSTOMER THEY DO NOT CARE ABOUT YOU. I COULD GIVE YOU MORE EXAMPLES. I STILL DON'T HAVE MY OVEN FIXED, WEEKS AFTER CALLING.