Vi Vi Upholstery Inc

First let me say that this is a follow up of a previous review that was written on the day the re-upholstered furniture was delivered. In addition to the three piece sectional ViVi had reupholstered a sofa and love seat which were very well done. At any rate I spoke to Sarah about the sectional and as a result Vince came to the house and saw the issues and told me that the problems would be addressed- his work was guaranteed and I should set up a date for pick up. I spoke to Sarah- no problem- that she would contact me in the new year to set up a date. I wasn’t contacted so I called and left a message- no return call and more recently I contacted ViVi and no response. I originally went to ViVi to get the sofa and love seat done- an easy job of just putting on a new fabric. I mentioned that I had a pretty run down sectional and Sarah said that they would have no problem bringing it back to it’s original “self”... that didn’t happen. So what are the problems? To start with.. the spring mechanism at base of one area of the sofa, the armrests were not put on as per the original design, one of the back pillows not cut to proper fitting size and the sewing of the fabric around some of the cushions appear “off” resulting in a loose fit..... My original entry was made about two years ago....and I only am writing this review because I feel that ViVi has had enough time to resolve the issues and onviously has no plans to do so....

Sarah and Vince were excellent. They listened to my likes and dislikes and helped me pick the right product. The workmanship and service is superb. They delivered in 2 weeks which is unheard of. I would recommend this company to anybody who is looking for quality product and service.
Thank you Sarah and Vince

WOW! Fantastic work- I was debating buying new or having our family room re-apholstered. We made the right choice, by selecting our own color and finish, firmness, and even made some changes to modernize the look, they delivered beyond our expectations. Will recommend them to our friends. Excellent service, and great workman ship.

Wow! The workmanship is beyond excellent. Both sets of furniture were more than 30 years old and as my son said, "mom they look like they've come from the Art Shoppe". I experienced excellent service. The work was completed and delivered before the expected due date. ViVi uses a wonderful pick up and delivery service that was very respectful to my property. Vince and Sarah are a great team and such a pleasure to work with.

My wife and I recently had two of our Wing chairs reupholstered by VIVI. The entire process from start to finish was exceptional. Sarah was extremely accommodating and was very helpful during the fabric selection process - taking the time to show us numerous samples. From a pricing perspective, VIVI was very competitive for the quality of service provided. In addition, the chairs were completed ahead of schedule.

In summary, if you are looking for a quality upholstery job - look no further than VIVI.

Regards,
Sheldon

I dealt with Sarah and Vince they were the most professional and courteous people I have ever dealt with. They understood my vision and made it a reality. They picked up my Sofa, Love-seat, and 2 Chairs the next day and had everything back within 3 weeks. Everything looks beautiful and the finish is perfection. You guys are amazing thank-you soo much.