AMJ Campbell Movers, Moving and Storage

I was recommended to use AMJ Campbell for my local move within the GTA, from a friend. But I was very disappointed by the actual service I received.
On the day of my move the Movers were over an hour late and no one even called me to warn me of a delay ! I had to call numerous times to find out what happened and I was told “the truck broke down, it happens”. In an apartment you have only 2 hours to use the elevator for moving. Thus, the hour delay cost me an hour less using the elevator.
The movers then cursed, swore and yelled adamantly at the apartment security when the security advised me that we had run out of time. The movers were then pretty quick to finish the move. I then called AMJ Campbell to advise them what happened and asked for a discount for the bad service. There was barely any sympathy from the AMJ Campbell rep I dealt with. They didn’t even want to give me a discount for the horrible service. In the end, they gave me a very small discount on my bill. However, it took days of emailing back and forth to even get the AMJ Campbell rep to admit the service was horrible.