On April 4th I contracted the foundation guys to insulate my basement. I paid a 40% deposit by credit card and the work was scheduled for early September. This work was part of the elements identified in an energy audit and partially covered by government grant upon completion. The day they came they determined that could not do it. Within a few days the reached back out to say they could complete the work and I asked them to schedule it within the next week or so to complete before my post-work inspections. They failed to do so and then agreed on the 16th of September to reimburse me as they had failed to complete the contract. They refuse to return the amount to my credit the check but won't mail it for security reasons and have not delivered it to my residence in the intervening month (in fact, it took two weeks to issue it as the person who issues checks was away and they failed to inform me of this). This has not been a good experience and I am not convinced they should be refunding on a means that was not the original payment method. I don't understand how they can justify not having refunded me more than a month since they agreed.
- Approximate cost of services:
- $3,708.00