The Foundation Guys Inc

A representative visited my house and I got a quote for getting my crawlspace encapsulated including insulation. I paid a 40% deposit in June. In August when they came to do the work, they said it can't be done as agreed upon in the contract and if I still wanted the work done I'd have to remove all of my floors which I said can't be done. In September I asked for my deposit back several times on emails and calls. The only responses I received were that the refund is coming or they need to talk to the boss. I'm still waiting for my deposit and have had to resort to contacting the Better Business Bureau and Ontario Consumer Protection. I guess the next step will be to hire a collection agency. I would have hired them to do some other foundation work I need done, but I can't trust them as a business any more.

On April 4th I contracted the foundation guys to insulate my basement. I paid a 40% deposit by credit card and the work was scheduled for early September. This work was part of the elements identified in an energy audit and partially covered by government grant upon completion. The day they came they determined that could not do it. Within a few days the reached back out to say they could complete the work and I asked them to schedule it within the next week or so to complete before my post-work inspections. They failed to do so and then agreed on the 16th of September to reimburse me as they had failed to complete the contract. They refuse to return the amount to my credit the check but won't mail it for security reasons and have not delivered it to my residence in the intervening month (in fact, it took two weeks to issue it as the person who issues checks was away and they failed to inform me of this). This has not been a good experience and I am not convinced they should be refunding on a means that was not the original payment method. I don't understand how they can justify not having refunded me more than a month since they agreed.

Had used this company for another job with no issues so thought we would hire them to seal basement. First person for quote was a no show and no call from them to advise. Another person came and we agreed on services. Once crew came it became apparent there was a language barrier so asked them to get Jerry (owner) to call..was told he is too busy. We have since called office to have Jerry call, been a couple weeks - no call. Crew missed areas to seal, switched the products used for the job and did not advise and then wrecked some drywall and then denied it was them however, had before and after pics, was told by salesman that it is "collateral damage". Same crew came back to complete some areas that were missed. Only after I mentioned again that we wanted a new piece of drywall that they went back to their vehicle to get the piece. We will have to repair the areas ourselves as the wall was part of a storage area that was not ready to have them install it.
Definitely this experience was very disappointing to say the least.

Former owners put in interior waterproofing which every other company has said is ineffective and actually creating harm to the foundation. Terrible company and products, unresponsive and irresponsible! Highly recommend NOT using them.

Very professional and efficient. Would not hesitate to recommend them to anyone. Came on time and finished on tome
Great job!

Jake and Paul were very professional. They called in advance with their arrival time. The installation was successfully completed in a timely manner. They were very polite and explained what we have to do in the following months. They cleaned up the basement where they were working.

When we called this company for an estimate, they came the next day. The sales man was amazing he made us feel comfortable, we decided to go with the company rather than shop around. Within 3 weeks we were booked and ready to start. Jake and his team were amazing to work with. Jake went above and beyond. Every day they kept us up to date with what was happening. It took them less than a week to get the work done. I have noticed a big difference in our basement. Mold free and breathing is a lot better. I will use them again. Thanks Jake and team

Paul, Juanito and Jake were the best! Quiet, fast, detailed and professional. Very accommodating and flexible. This was a brilliant and rewarding experience.

Great company. Very honest guys. I hope to use them again one day on future projects.

Thank you for helping me with a difficult situation that fell upon me with the sale of my home.
Alain called me back within 2 hrs set an appointment to meet with me.
Alain was on time, knowledgeable and provided a solution to my concern on the spot.
I am so happy I called the Foundation Guys.
I appreciate you taking the time to help me.

Lynn, Kanata