I purchased a skirted Toto toilet last Saturday and it was delivered today to be installed. The toilet is fine but the staff did not at all tell me that the installation required drilling. I live in a condo and no drilling is allowed after 4:00 p.m. When the installer told me around
3:45 that there would drilling I prayed that it would not take too long. It did however and around 4:15 p.m the super and an irate condo owner working knocking at my door telling me this had to stop. It couldn't because the staller was right in the middle. The staff should be educated on the new models to inform the customer about this. Secondly, they should advise the customer to make sure
there is enough clearance between the toilet and vanity as these new models have pins drilled in. Fortunately, the installer found a flexible drill that enabled him to finish the job - but for a while it looked like we would have to caulk the toilet. Bottom line, sale service needs improvement. The installer was great!
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for leaving us a review. At Yorktaps we try to ask the customer the right question, at times customer have a lot of product knowledge due to their own research that we think they know what they buying, we will definitely investigate this case and I hope we can improve to better probe the customers..Yorktaps