We chose Lucy's because of favourable reviews. Our house was empty and needed to be cleaned before the new owners took over. Although the cleaning overall was satisfactory--the carpets in particular were excellent--we find ourselves not as enthusiastic as some other reviewers. We had to clean out the film and residue left over from cleaning the oven. It's understandable the oven has to cool from the clean cycle but had we not returned to the house to do a few things , it would not have been noticed and the new owners would have to contend with it. There also seemed to be a bit of a communication problem--we understood from the general cleaning duo ( both of whom were very pleasant ) that the stairs and the landing leading to the rooms below would probably be handled by the carpet crew who were coming in the afternoon. That part didn't get cleaned at least not very well. We ended up doing it. I suppose we could have called and asked for it to be done but for the hour or so we spent , it didn't seem worth the trouble. Anyway, it was good to have the house done and as I said, the carpets were really great. Axel and his team are friendly and polite and showed up on time.
- Approximate cost of services:
- $437.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Gail,
Thanks for the review, we appreciate it very much! Yes, we would have gladly returned to address any issues on May 24th. It seems that people can’t be 100% - 100% of the time and even we have communication struggles on some days. Feedback is the breakfast of champions - Thank you!