Simply Comfort

Being a new home owner on a short budget, my wife and I weren't really ready for the amount of expenses that tallied up over the course of 3 short months ! Having said that, owning my first house I had no idea about the equipment/baggage that came with it. Shortly after we had moved in, one of the agents at simply comfort came in to do a 24 point inspection of the equipment. Not being home at the time, I instructed my wife to give the agent my number and to call me if anything was wrong. After 2-3 days, the agent set me up with an appointment and was very informative about the status of my current equipment (13 years old). Having told him about my current financial situation he was able to produce a plan in which I would be able to receive brand new equipment at a low monthly cost and with full warranty. Due to my work schedule, I had to place installation closer to the evening but simply comfort was able to accommodate that and give me a window between 5-9. The technician showed up around 5:30 and the whole process was done a little after 9. After a bit of research about their products and how they handled the whole installation process I was prompted to write this review and express my gratitude in helping me and my family afford our new furnace for the winter !

Don't believe what they tell you.

On the phone and on their website they state flat out:
"*Standard service call fee waived with repair. This offer can't be bundled with any other offers"

They told me there's a service charge of $80, but they waive that if you accept the quote when the repairmen provide it

1) They showed up 7 hours late
2) They started off by trying to upsell me on a new furnace and tried to rent me a water heater
3) When asked the price, I was told it was 15 min of work...so the cost 'to start' was the service call fee...PLUS an hour of labour

Not worth your time. This is an attempt to sell water heater rental and over charge. Glad I kicked them out

I suddenly realized deceived, felling into the Simply Comfort trap. A year ago, there Ontario Consumer Service of the salesman approached and recommended me a free upgrade my home Water heater, Furnaces and Air-conditioner, because the Ontario government subsidies and monthly expenses will decrease $5 ($79.00 vs $84.00), and environmental protection. I upgraded. I finally found that the monthly expenses soared to $210.00+, paid to a company called Simply Comfort. Even worse, I unwittingly told Simply Comfort signed a 10-year contract. Simply Comfort provides no bill, nor details. Simply Comfort even does not provide you any online account. I called and asked, and was only informed that three contracts (Water heater, furnace and Air-conditioner), which I must pay $90.99, $90.99 and $28.80 last year, and this year is $93.99, $93.99 and $29.96, rising each year. I have been fooled, I hope other people be careful not to step into the Simply Comfort trap.

I was opening a new store and shopping around for a new reliable HVAC system to put in. Simply Comfort sent an agent over to assess the store and then sent someone to inspect everything. They were very thorough and I am comfortable that the job was done well. Overall, the process was made simple, easy and fairly quick.

Simply comfort was amazing, the agent arrived and told us about the rebates by the OPA. It went in the next day with no problems thank you so much Simply Comfort !

I had an excellent experience when I dealt with Simply Comfort. I found myself without heat on a bitter cold day this past winter. The guys from Simply Comfort were at my home within 2hrs. They had my old furnace up and running in minutes and they put a warranty on their work. I will 100% call these guys back to replace my furnace and a/c. Just a gem to work with compared to other HVAC companies don't even waste your time. Give these guys a call.

Great company very friendly staff and patient let me do the research I wanted to do before making my decision to install with them. Highly recommend to businesses looking for great products like lennox and good service.

Had a problem with my air conditioning at my business after dealing with a couple of companies and getting couple of quotes really liked the way Simply Comfort does business and found the pricing to be the best on the market .. A+++ .. thanks for solving my problem fast and very professional

Simply Comfort had changed my outlook on what great customer service really is. From the specialist who provided me with a no cost inspection of my equipment, the representative who thoroughly explained all the detail of the contract and the technician who installed my equipment, everything was handled in a caring and professional manner. i must say, during the whole experience it really did feel as if they were always keeping my best interest in-mind. Simply Comfort really know what they are doing when it comes to providing great customer service. Other companies can really learn a lot from them!