Reviews

0/10

Don't believe what they tell you. On the phone and on their website they state flat out: "*Standard service call fee waived with repair. This offer can't be bundled with any other offers" They told me there's a service charge of $80, but they waive that if you accept the quote when the repairmen provide it 1) They showed up 7 hours late 2) They started off by trying to upsell me on a new furnace and tried to rent me a water heater 3) When asked the price, I was told it was 15 min of work...so the cost 'to start' was the service call fee...PLUS an hour of labour Not worth your time. This is an attempt to sell water heater rental and over charge. Glad I kicked them out

Approximate cost of services:
$150.00
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Company Response

Dear Home Owner,

Thank you for providing your feedback, however, we are dismayed to hear of your concerns, and would like the opportunity to address them.

Please be advised that Simply Comfort prides itself in quality service, and reliable Customer Service, both of which we feel were upheld during our interactions with you, namely by setting up the correct expectations regarding what services we can offer, within a realistic time frame. Our records indicate that during our phone conversations you were advised that in the event that you do not proceed with Simply Comfort's repair services, you will be charged for the call, to which you understood and accepted. During the phone call, you were also advised that due to our Technician's servicing many other "high priority" calls, such as leaks, 'no heat' situations etc, we were able to accommodate your service within an 'evening window', to which you were also agreeable. As we're sure you can appreciate, since you opted not to proceed with Simply Comforts' servicing, our Technician advised you with a rate for the call, to which you denied, though this is quite standard for any company that must dispatch a Technician to someone's home to diagnose and/or repair a 'service related' issue.

With all of this in mind, we are truly sorry if you feel that your experience with Simply Comfort did not meet your expectations, and look forward to being given the opportunity in discussing this matter further, and clarifying our procedures once again via telephone with you.

Best Regards,
Allison

Simply Comfort Customer Relations Team

10/10

I would recommend Zenic to anyone needing to retrofit insulation for an old house. He was fast, available quickly, held to his original phone quote, and did a great job - even working around the other trades in my house.

Approximate cost of services:
$1,250.00
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Company Response

Thank you ! Zdenek

0/10

Don't shop here. They advertise that they have HGTV as a client, but Mike Holmes would remove that if he knew how they do business. They sold me 1400 sq feet of end cuts - saying that 70% or more would be 4 feet or longer boards. They told me it was on sale, when the price was standard, to push me into buying quickly. They used a second rate delivery company to drop it on the street in front of my house, so I had to carry it inside alone, when they promised delivery to my garage (I've been moving 4,000 lbs of floors around my renovation for a month now) And when I called to complain about the end cuts, told me that was just the product, and it's always that price, not on sale...when asked what to do to correct everything they've done - they tried to upsell me to a more expensive wood instead

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the review