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Simply Comfort

Heating & Air Conditioning
Toronto ON M2J 5C2
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62%

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Reviews by rating (past 12 months)

Reviews for Simply Comfort

Average customer rating:
6.7 10 (150 reviews)

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Chad in Mississauga
Chad in Mississauga
1 review Mississauga, ON
10/10

Furnace and water heater

From the moment Kaydin and his crew came into my home to explain the benefits of upgrading to a new Simply Comfort high efficiency furnace, I knew that I was moving forward with the purchase. They had a certain level of professionalism that you rarely see and that meant a lot. I was so happy with their service I ended up upgrading to a new high efficiency tankless water heater as well. My family and I are definitely a lot more comfortable in our home thanks to Simply Comfort!

Approximate cost of services:
$8,000.00
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Company Response

Dear Chad,

Thank you so much for providing us with your feedback. It is always such a pleasure to receive positive reviews about our Home Comfort Specialists. At Simply Comfort, we take pride in knowing that each and every one of our representatives provides memorable customer experiences, and top-of-the-line products such as the High Efficiency Lennox Furnace we installed in your home! We know that you and your family will continue to enjoy the benefits of your High Efficiency equipment in the many years to come.

King regards,
Allison
Senior Customer Relations Manager

Robin Matsunaga in Kanata
Robin Matsunaga in Kanata
1 review Ottawa, ON
0/10

Threatening letters and strong arm tactics from Simply Comfort

We recently purchased a new home in Kanata. Simply Comfort is the company that owns the rental hot water tank. DO NOT sign with this company! They force you to sign iron clad 10 year contracts with no way out other than a massive and inflated buy out. As the new home owners, we have been sent threatening letters by this company if we do not sign a new long term and expensive contract with them. This contract is non negotiable. We have been paying our monthly fee. The latest threat is that they will go after the previous owners in court, who they expect to go after us in turn. This is truly disgraceful. Simply Comfort is a new breed of company who specialize in strong arming and threats to force customers to sign contracts they are not at all comfortable with. If you are selling your home and are under contract with them, BEWARE! They are quite happy to come after you in order to threaten the new owners. We have no wish to deal with such a company. It would be wonderful if they were to simply come by and remove their hot water tank and leave us be.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Ms. Matsunaga,

Thank you for providing us with your feedback, however, we are dismayed to hear of your concerns. Please be advised that in most cases, the transfer of ones equipment from one home owner to another, is quite a standard practice. Also be advised that our “Accounts Receivables” Department would seek a home owner legally, only is if he/she (previous home owner) failed to disclose the leased equipment to the new home owner, or if he/she is past due on payments towards the equipment. I’m sure you can appreciate, as we invest the best quality products in home owners properties, that we would want to ensure the equipment is accounted for, as after all, it is Simply Comfort that owns the equipment.

With all of this in mind, we would like the opportunity to discuss this matter with you further.

Kindly send me an email @ simplycares@simplycomfort.ca with your contact information so that I can assist you further.

Best Regards,

Allison
Simply Comfort Customer Relations Team

Shawn from Markham
Shawn from Markham
2 reviews Markham, ON
10/10

Old Water Heater

I had issues with my old Water Heater as it was 12 years old and I wanted it changed. A nice guy from simply comfort came over and provided me with an option to upgrade my old unit to a new one. I was reluctant at first when he told me he could get it done for the same day but I decided to give him a chance. Long story short my water heater is upgraded and heating much better than the previous unit. He had a technician out and completed the job in 2 hours. Very happy with their services.

Approximate cost of services:
$19.49
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Company Response

Dear Homeowner,

Thank you for providing us with your feedback and for being a new customer of ours. We are truly pleased that you upgraded your older, inefficient Water Heater and that you had such a pleasant experience with one of our Home Comfort Specialists.

We know you’ll enjoy nice warm showers this winter, and going forward, with our New Glass Lined, Giant Water Heater!

Should you have any questions or concerns in the future, please do not hesitate to contact us directly.

Best Regards,

Allison
Simply Comfort Customer Relations Team

singh4youbrampton in Brampton
singh4youbrampton in Brampton
1 review Brampton, ON
10/10

Furnace Rental

Had a free assessment done before winter when I moved in my new home. Looks like my furnace was 12 years old! Using too much gas so I got quoted $89.99/month and was able to get a free Nest and few months free and I own it after! You can't beat Lennox, the best out there. Very happy with installation, would recommend!!!

Approximate cost of services:
$89.00
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Company Response

Dear Homeowner,

Thank you for providing us with your feedback, and for being a new customer of ours! We are truly pleased that you decided to Upgrade your Older Inefficient Furnace with us, and that our Home Comfort Specialist was able to offer you valuable advice towards renting the Best quality, Simply Comfort products.

We also appreciate your recommendation of our services to other Home Owners who are also in need of Upgrades!

Should you have any questions or concerns in the future, do not hesitate to contact us directly.

Best Regards,
Allison
Simply Comfort Customer Relations Team

Parminder Singh in Toronto
Parminder Singh in Toronto
1 review Toronto, ON
10/10

Protection plan

I had just moved into our new home in Newmarket for about a month when I got visit from two guys from simply comfort. They were there to-do their final inspection. I was hesitant at first but let them do their job. We went down stair and it turned out my furnace had a exhaust pipe that was loose which was leaking carbon monoxide. This was where we let our two daughters play daily. I'm am thankfilul for the fact that these guys went that extra step to keep us safe.

Approximate cost of services:
$20.00
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Company Response

Dear Mr. Singh,

Thank you for providing us with your feedback, and congratulations on your new home! We are truly pleased that our Home Comfort Specialist was able to inspect your equipment and provide you with some valuable advice, as after all, at Simply Comfort we believe that your families happiness and safety comes first.

Best Regards,
Allison
Simply Comfort Customer Relations Team

Joan Winters in Toronto
Joan Winters in Toronto
1 review Toronto, ON
10/10

Water Filtration System

I had done my research for a water filtration system, I knew I needed one but didn't want to spend over $5000 on a unit. Simply Comfort helped me get a total home filtration system with two separate filters and a free installation. The installers were very professional and did the job correctly in a little over an hour. Would definitely recommend Simply Comfort for all your filtration system needs!

Approximate cost of services:
$54.99
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Company Response

Dear Ms. Winters,

Thank you for providing us with your feedback, and for being a new Customer of ours. We are pleased that our Home Comfort Specialists were able to offer you customized solutions for your home, such as our Simply Soft and Simply Pure filtration systems. At Simply Comfort we value providing our customers with the best products and services possible, and are certain that you will enjoy your new System!

Should you have any questions or concerns in future, do not hesitate to contact us directly.

Best Regards,
Allison
Simply Comfort Customer Relations Team

bryan1972 in Toronto
bryan1972 in Toronto
1 review Toronto, ON
10/10

furnace

i had recently been shopping for a furnace and had been refered by my cousin of simply comfort. They made an appointment with me for a free check up for my furnace. The part I liked most about the technician was that he was not pushy in any way and guided me to the right decision which my family is very satisfied with. The install also was very good.

Approximate cost of services:
$0.00
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Company Response

Dear Bryan,
Thank you so much for providing your feedback. We are happy to hear that you are pleased with your new furnace. It is so important to have high-efficient, reliable HVAC equipment especially with the approaching winter months.
Best Regards,
Allison
Simply Comfort Customer Relations Team

Aaron from Toronto
Aaron from Toronto
2 reviews Toronto, ON
10/10

Heating & Cooling

Overall, a great experience. Was visited by a technician named Avi, he was very knowledgable about heating and cooling The installers did an excellent job, very considerate and help keep everything clean and organized. Did not have to put any money down, it was all simple monthly payments which is ideal. Really satisfied with my new furnace and this whole overall experience.

Approximate cost of services:
$0.00
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Company Response

Dear Aaron,

Thank you so much for providing your feedback. We are always pleased to hear positive feedback about our Home Comfort Specialists and we are so glad that Avi was able to provide you with exactly what you needed through our "rent and relax" program.

Best Regards,
Allison
Simply Comfort Customer Relations Team

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