Liberty Security

Alarm Systems
Edmonton AB T6H 2K2
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Alarm Systems
Liberty Security
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81%

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Reviews by rating (past 12 months)

Reviews for Liberty Security

Average customer rating:
8.4 10 (217 reviews)

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Allan
Allan
1 review Edmonton, AB
0/10

Cameras

Ive bin ripped off by liberty signed a 5 yr contract and have nothing but problems with it. For $69/mth all I got was a damn doorbell camera and one video camera and 2 motion detectors. There product works and then it breaks down. I’m so sick and tired of this company. And regret signing a 5 yr contract. I don’t recommend anyone going with this company. Very disgusted with what I’m getting charged per month.

Approximate cost of services:
$69.00
4 of 4 people found this review helpful.
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Company Response

Hi Allan, we understand that a manager reached out to you to offer free service and free replacement cameras to resolve this issue for you. Please do not hesitate to reach out at anytime with any issues you have with your system. We truly value our customers and are more than willing to service their equipment or replace as needed. Thank you.

Gotcha
Gotcha
1 review Edmonton, AB
10/10

Security system

Please read the bottom reviews. All the 10/10 are employees fake reviews. This company has over charged me just going into my bank account and taking money whenever they want. Sales rep Adam was the most un honest person that took advantage of us. We are now 3 years into a five year contract (they will tell you only 2 years). There is no way of getting out. I have paid over 1000.00 in initial fees and to uninstall (70) and reinstall (70). Never has my equipment worked in totality. They have never upheld their end of the contract but they still take their money every month. Sometimes early sometimes twice.

Approximate cost of services:
$90.00
2 of 2 people found this review helpful.
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Company Response

Hello, we sincerely appreciate your review and would value the opportunity to resolve all of your concerns. We are unable to search your account with the information provided. Please contact our Customer Service Manager, Jayci, at 1-866-926-7233 ext. 235. We can confirm that all of our reviews are absolutely from real customers as is in accordance with HomeStars review policies. Thank you.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Services

They work very professionally and provides customer satisfaction. You feel secure by adopting them. Highly recommended.

Approximate cost of services:
$2,141.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the review! We really appreciate it!

Private User
Private User
0 reviews Edmonton, AB
10/10

Home security

Our Liberty representative Dennis has been great since day one and works beyond typical hours to make sure you’re satisfied. I would strongly recommend this company.

Approximate cost of services:
$400,000.00
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Company Response

We appreciate the review of your great experience with Dennis! Thank you for trusting us to secure your home and family.

Eve in Toronto
Eve in Toronto
1 review Edmonton, AB
10/10

New Alarm System

We didn't have the alarm system in our home. But me and my husband were thinking about to make our home better. So we called to this company to protect our home. Many thanks for quick and good work. After 1 month of usage we don't have any problem.

Approximate cost of services:
$300.00
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Company Response

Hi Eve, thank you the review and for giving your business to a local Canadian alarm company!

Private User
Private User
Private User reviews Calgary, AB
0/10

months getting overcharged and cameras not working.

overcharging c-card and cameras don't work.

called many times over the months, yes months,

hours of my time on the phone waiting on hold

just to repeat what they just said.

even when the tec came to service the cameras and hub.
he left with them not working. we have service at home and our 4 businesses.

the overcharging and there system not working and the lack of help from them is what gets me.

I'm busy and don't have time to add problems to my life like this company.

Approximate cost of services:
$5,760.00
2 of 2 people found this review helpful.
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Company Response

Thank you for letting us know about this experience. We would value the opportunity to make this right and get your system working correctly. We are unable to search your account with the details provided. Would you be able to call our manager, Jayci, at 1-866-926-7233 ext. 235? We can also be reached by email at info@libertysecurity.ca.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home security

After long research we finally decide to go to Liberty. Dennis from the corporate sales explained everything like the pros and cons, about the out door cameras and all other features. Will highly recommend him.He is experienced and will surely provide good service.

Approximate cost of services:
$0.00
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Company Response

We appreciate the review and will pass this on to Dennis! We have a reputation for providing exceptional service because of our employees like Dennis that always put our customers first.

Private User
Private User
Private User reviews Sherwood Park, AB
8/10

New Alarm Installation

Excellent Advice provided by Dennis Vanderham of Liberty Security.. He navigated us through the features/benefits and tailored our needs to an applicable alarm service.
Kevin Warkentin, the technician, was also great at executing installation, educating and walking us through usage/functionality.
Very satisfied with the overall experience.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to leave us a review about your experience with Dennis and Kevin!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home Camera and security set up

I enjoy the simplicity of the system as far as learning, using it . Great sales associate and installation experts

Approximate cost of services:
$3,400.00
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Company Response

We appreciate the review! Thank you for giving your business to a local security company.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Security alarm

Excellent work by dennis in sales and Taylor in installations was done in setting up a Liberty security alarm system.

Needed a new alarm System. Called liberty security, Dennis in sales provided excellent advice and help. He visited within five hours to review the system. He completed the paperwork and the system was installed in three days. Taylor did the installation. He was thorough, quick. He reviewed the system, the associated app Was described and demonstrated.

Approximate cost of services:
$350.00
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Company Response

Thank you for letting us know about your experience! At Liberty, we have a reputation for providing great customer service and it's because of our employees that truly care about our customers and their security.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65, 000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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