TOTAL SECURITY & SURVEILLANCE CO(1994)

On Oct 14, 2021, after my review been published, RAY called me at 10.25pm and left a voice mail with rudeness, shouting and bullied me with very very offensive languages several times that are not writeable. Now I realized, he can't tolerate negative review. It's really disappointing and disrespectful that an owner of a company calls a customer at 10.25pm and verbally harasses with shouting voice and with offensive languages for a negative review. He proved himself again.

He replied my review only about resolutions of cameras and ignored other issues I had mentioned in my review which proves his rudeness.
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Be careful about RAY . Make sure he provides you the exact products you paid for. I paid him for 5mp Hikvision Cameras (his package#3); but he installed me 4mp cameras (resolution ranging 2-5mp). In that case, I would accept the package for 2mp cameras.
If possible give him money after work is done. Before paying first payment before installation, he will give you appointment next day. After you pay him first payment, he starts playing. He shows crazy busy just incase you have to reschedule for weather condition.
He always notice you his review rating; never trust his review rating. His review does not reflect his work. Even he does not know where to install cameras. He installed one of my camera in a place where I can just see the heads of the people getting into my house and backs of the people heading to my car; however I had shown him to place that camera in a right place which he ignored and installed what he thought. Then I requested him to place that camera to the place I had shown. It took 11 days for him to fix the problem. During your need, he starts playing, he gets busy; but before first payment you will get appointment just next day.
After installing cameras, he did not set up DVR for me; it was on continuous saving mode. It occupied more than 50% of the space before I noticed it as I do not know about the DVR. It was his responsibility to set up DVR for me. One day I see, no videos were getting saved. While I was asking him to set up DVR for me, she starts playing again saying he is crazy busy. He was saying his tech office is closed on Saturday and Sunday; but during installation of cameras, he told me that tech office is open on Saturday and Sunday until 3pm. I needed to fix the problem because my house and car will be insecured if videos are not being saved which I told him as well. He did not care. Totally unprofessional attitude. Then I have to call another technician and fix the issue.
He always twist his statements which is really frustrating. Also he wants review before work done.
I will never recommend anybody to him.

Ray was diligent with the alarm and video installation process. He modernized my alarm system that was inherited from the home's previous owner. I can now access my alarm system and video feeds from anywhere in the world. No need to be paying $50-$60 a month for alarm monitoring. Thanks Ray.

Great and fast service. It was a pleasure to work with Ray. Would definitely recommend to my friends and family and my future work. Thank you for your business Ray

Ray did an excellent job- he's very dedicated to his work and really explained all the products to me. He came around several times and even came back to trouble shoot when I was having difficulties. He's a very reliable man, always just a phone call away and am very happy with his service. Doesn't try to oversell, like some other companies.

Installed home security and video surveillance. Excellent customer service. Ray was very willing to listen to our needs and questions and to create a plan that suited our needs. He is very efficient, knowledgeable, compassionate and kind. Definitely feeling safe and secure.

I've been with Total Security for 10 years, and Ray has provided the best customer service possible. Ray's an amazing guy who cares about his customers, knows his business, always calls back and provides A1 service! I highly recommend Total Security for home security/monitoring and camera installations!

I recently got Security Cameras installed at my warehouse.This was Ray's third project was me. He installed Alarm system at my home four years ago which has been working perfectly fine since then. Ray is very knowledgeable and provides very good customer service.

We needed to repair our existing alarm system. Ray responded right away. I put it off for several weeks and Ray kept following up. When I decided to move forward he came to our house the same day and after providing us with all the information he came back 2 days later to complete the work. Highly recommend Ray.

Installed home security/video cameras. Excellent service. Very happy with how he explained what he was doing and how he was setting everything and was able to answer all the questions I had.

Ray was great to deal with from day 1. Knowledgeable, flexible and creative in his solutions. He set us up to arm & disarm our system remotely via phone and monitor our camera video also from an App on our phones. The hook up of the system was neat and professional with no exposed wires - he also did a great job of hiding the wires in our unfinished basement. Everything has been working for a week flawlessly and I would not hesitating recommending Ray for any security job.