Reliable Home Environment

Fireplaces
Ottawa ON K2G 0G3
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HomeStars
Fireplaces
Reliable Home Environment
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90%

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Reviews by rating (past 12 months)

Reviews for Reliable Home Environment

Average customer rating:
9.9 10 (150 reviews)

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chrishordal in Ottawa
chrishordal in Ottawa
1 review Ottawa, ON
10/10

Furnace and air conditioner

When we discovered that we needed to replace our furnace and air conditioner, I researched on HomeStars and decided that Reliable was the best company for the job. The Reliable team (Chris, Ollie, Jordan, and Derek) that arrived was enthusiatic, professional, very respectful and did a great job. They not only were efficient and effective but went out of their way to ask if we had any questions and always put our minds at ease. All told a great experience!

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Im very glad to hear you were happy with the install, it was a pleasure to get you and your wife all fixed up! looking forward to seeing you next year for your maintence.
-Derek

Jamesinnepean in Ottawa
Jamesinnepean in Ottawa
1 review Ottawa, ON
10/10

Air conditioner replacement

The service was exceptional. The installation was clean and well done. I would call them first if i ever need furnace work! The installers were professional and very courteous and knew what they were doing.

Approximate cost of services:
$3,500.00
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Company Response

Thank you James, it was a pleasure working with you. The team will be happy to hear from you. Taking the time to comment is always appreciated!

James in Ottawa
James in Ottawa
1 review Ottawa, ON
10/10

Furnace and A/C Replacement

This was a very positive experience right from the get go; from our dealings with Shayne, the sales representative, the installers, Glen and John, who arrived on time in the a.m. and remained late on site until the work was done. A very hard working, professional team.

The Dupuis'

Approximate cost of services:
$8.00
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Company Response

Thank you for your kind words. We really appreciate the business and we will work hard to gain your trust, long after the install. Have a great day!
John

Private User
Private User
Private User reviews Ottawa, ON
10/10

Central Air Conditioning installation

The technicians were very quick and efficient. They removed the old a/c unit and installed my new a/c, including any changes that needed doing involving duct work and other items.

Approximate cost of services:
$3,240.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Wendy for a great review! I'll be sure to pass this on to my installers!

Dale S in Ottawa
Dale S in Ottawa
1 review Ottawa, ON
10/10

Furnace/AC replacement

We had Reliable replace our old system with a new Lennox.
Derek and Jordan (installers) arrived on time and worked straight through completing in about 6 hrs. Very professional, knowledgeable and courteous. Informed me of what they doing and with the operation and care of the unit. Cleaned work space and can hardly tell they were here. They know their stuff.
Overall very impressive.
Dale S.

Approximate cost of services:
$9,000.00
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Company Response

It was a pleasure taking care of your furnace and air conditioner replacement. Please let us know if there is anything else we can do for you. Our main number is monitored 24/7. Thanks again

Lynne Waggott in Manotick
Lynne Waggott in Manotick
1 review Ottawa, ON
10/10

Furnace and AC install

Our 30+ year old furnace and water cooled AC was overdue for an upgrade. After receiving quotes from 2 other larger furnace companies I chose Reliable. I was very happy to support a locally owned and operated company. Greg their sales rep was knowledgable personable and friendly and gave us a comparable quote, navigating us through the available rebates offered. Derek and Jordan the installation technicians did an amazing job. They were pleasant, polite and did a thorough job answering any questions I had during the installation. They maintained a clean work space, removing the old equipment and refitting the new install. We were extremely pleased with the process from start to finish. I would highly recommend Reliable. Job well done guys!

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

It will be a tough task to keep up to the old furnace we took out but if any furnace on the market is going to do it, its the Lennox brand. Looking forward to taking care of your HVAC needs. Thanks you for your very kind words. We really appreciate it~

Shawn  in Ottawa
Shawn in Ottawa
1 review Ottawa, ON
10/10

Great service and price.

After many quotes from other companies I decided to purchase a new furnace from John at Reliable. Best decision ever! Very fair price with an amazing furnace, very clean and professional installation and friendly employees. It has been 10 months now since the installation and it works great! Very efficient and quiet. Went with a Lennox. They also handled all the paperwork for the rebates involved. Highly recommend this company!

Approximate cost of services:
$7,300.00
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Company Response

Thank You Shawn for a great review. It is a pleasure to be able to serve you.

fbarree163 in Ottawa
fbarree163 in Ottawa
3 reviews Ottawa, ON
10/10

Great Products, Even Better Service

Reliable gave me terrific service when I was deciding on a new Air Conditioner and Furnace. The sales rep was very knowledgeable and helpful, without being pushy. The service team arrived on time, put down their own rugs, and did a terrific job while keeping my basement and driveway clean and neat. Before leaving, they then showed me all the various features of Thermastat (humidity and temperture control, changes whether we are home or not, etc.) and helped me set up all of the defaults. John in sales, and Taylor and Derek did a terrific job. So happy to have switched to Reliable Home Environment.

Approximate cost of services:
$12,000.00
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Company Response

We promise we will do our best to take care of you from here on in. Taylor and Derek really take pride in their work and for you to take the time to mention it online is really quite nice. Thank you for your kind words, the lads really like it~

Colleen from Ottawa
Colleen from Ottawa
7 reviews Ottawa, ON
10/10

Air conditioning tune up

I purchased my furnance from Reliable a couple of years ago and can't say enough about Reliable Home Environment. John, the owner has hired the best employees who obviously love working for him. Every maintenance person that has serviced my furnance or air conditioner has been professional, friendly, polite and incredibly knowledgeable. This year Vince tuned up my air conditioner and like all the employees at Reliable he was friendly, enthusiastic and did an excellent job. Highly recommend Reliable Home Environment!

Approximate cost of services:
$135.00
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Company Response

Merci Colleen! It was my pleasure to do the maintenance on your air conditioner this year and hope to be back again for your next annual visit in 2018! Thanks for your kind words! I will make sure my fellow employees get to read your review as well! Vince

Private User
Private User
Private User reviews Ottawa, ON
10/10

Duct Cleaning

In November 2016 I had a new furnace and A/C installed by Reliable Home Environment. As part of the package duct cleaning was included but as their truck was "not ready of Prime Time" I had to wait until today to have this done. I was initially disappointed at the delay but it was worth the wait as Derek and his partner were excellent. They did a very good job. Both the guys are professional, friendly, knowledgeable, efficient and tidy. I highly recommend them and the others who installed my furnace and A/C last fall. Derek explained what they were going to do and exactly what would be involved in the job. Well done!

Approximate cost of services:
$0.00
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Company Response

Thank you very much for the kind review, We will let Derek know you were pleased with his work!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliable Home Environment

If you're visiting Reliable Home Environment's site to write a review of our service, we invite you to submit a picture with your review. Reliable Home Environment offers outstanding Lennox heating and air conditioning products and expert installation If you're thinking of making changes to your home, Reliable Home Environment ...
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