We contacted Energy Clean after a recommended contractor (big famous one) wouldn't even return our calls for an onsite appointment to review the installation.
Scott came as a recommendation from the HVAC consultant we used (Terry Hayward) to replace an upper level furnace of a duplex. The job was complicated in that it required removal of the existing ductwork that was run in the ceiling of the upper level (lowering the ceiling heights) and rerunning all of these lines through the attic and insulating them.
As with most renovations, a few surprises came along when ductwork was removed and routings were made. Scott's team of installers did a good job of the initial install. When it came time to insulate the ductwork Scott used a less than ideal individual who obviously did not have the experience in completing this portion of the installation. One phone call to Scott and the problem was solved - he had the best insulator onsite within days to finish the job.
I have rated Scott's service as a 10 because although we did run into some problems with one portion of the work - Scott was very reactive to my concerns and immediately fixed the problem. As a homeowner - I couldn't have asked for anything more and the installation was really complex.
The work did take longer than expected but honestly much of this was due to my own delays in completing some items of the renovation before they completely finished.
Scott was not the cheapest of the installers that we're recommended to us but he is very reactive and put us at ease from the very beginning. Great to work with and I'd recommend their service to anyone.
- Approximate cost of services:
- $20,000.00
- Company Response
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