I recently bought a dining table set with the expectation that it HAD to be delivered on a particular day. However, on the promised day of delivery they told me that the glass table top was broken and it was their LAST piece in stock, so I rushed and bought a dining table from a different store. AFTER I had bought one, the store tells me that they had another one in stock and they've sent it out for delivery?! I mean how ridiculous is that?? How can you send something out for delivery without confirming a date a time with the customer? All I want is a refund, because they didn't deliver the dining table on the day I wanted it, thus i'm entitled to a refund. They refuse to give me back my refund, and they're really good at coming up with excuses and delaying it as much as possible.
The manager, Karan, seems to be a coward-I've been trying to contact him, but seems he is constantly "sick" aka avoiding to talk to me.
Having said that, I've already notified them that I will be filing a consumer complaint to the Ministry of Government and Consumer services, and I will definitely do so, so that they stop treating customers unfairly. I will do whatever it takes to get my refund.
Please contact me at taraperera91@gmail.com for more info on how to go about filing a complaint to the Ministry. I've contacted the MPP who has given me details on the process.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?