Aquafix Plumbing

Cannot say enough good things about this fantastic company, and their classy employees. Great customer service, quality of work, and price.

We live in a big old century home, and have lots of service people through regularly. I was looking to get our water service line replaced, because it was lead and we have a new baby in the house.

I called the first company that came up on Google. The guy came and took a look and said that this job is too much for him, we need to call Aquafix.

So the company was actually referred to me by a competitor!

Cyril said that he would have no trouble doing the job, and he would take care of all of the permits with the city too. I was quite surprised at the low cost of his estimate, as we had this done in our house when we lived in Hamilton, and it cost a lot more.

Within two weeks, they came and got the job done. While there were working, a guy from the city came and asked Cyril for cards. Apparently, he gets asked all the time who should do people's lead service lines, and the City guy always recommends Aquafix.

I am at home these days, so I watched the work closely. I asked a whole bunch of questions about what they're doing, and Cyril seemed very much to know his business, and be on top of his game.

They are prompt with invoicing, and answered a couple of related questions for me very quickly.

Very classy people too. You know how when you're using email money transfer, nobody ever gives you a message when they accept your money, even though there is an opportunity to do this? Well Cyril is the first person who ever ever received an email money transfer for me and said thanks.

All in all, a winner. Go with Aquafix.

I had a broken water line from the street to my meter. Water was running into my basement and the original plumber I hired made me wait 3 weeks and then tried to reschedule on the morning he was to show. YIKES

That's when I was referred to Auqa FIX Plumbing. Cyril came right away set up a time, and then showed up on time.

He fixed it quickly without a lot of hassle.

Thanks Cyril

I had an emergency leak. My water service line had started leaking through the Driveway. I called a few emergency plumbing places and they where charging a lot so after talking to the city who I was talking too, to stop the water service they recommended Aquafix. It was a Sunday but I called the Aquafix number and talked to Cyril. He had waterline work set up for the rest of the week but seeing that I was in a jam he went to the house and dug up the old line and fixed\patched the pipe so my tenants would have water until he could run a new pipe. He ran the pipe end the of the next week and my tenants barley had any interruptions. Imho he went above and beyond the call of duty. Great work Cyril!

Recommended by City of London as experts in lead water service pipe replacement. Exceptional quality and onsite professionalism. Prompt, efficient, excellent value. Obviously had a great rapport with municipal engineering and restoration contractors. The work involved digging a 6-foot-deep hole at the base of my front steps, boring a hole through the concrete retaining wall in our basement. It was easy to imagine a potential for disaster but there wasn't a single problem.

Aqua Fix coordinated with City of London engineering to dig the hole, and a restoration company to fill it in and restore the walkway to its original state. The city dug their hole and the next day, Aqua Fix was there at 9 a.m. to replace the pipe, bore the hole (taking great care to minimize impact on the surrounding structure), point out all the details of their work and seal the hole.

Their front-line communication could use some improvement. Despite several emails requesting a phone call (I made it clear that I live at the other end of the country and needed to coordinate travel dates), I received one phone call, literally the evening before they were [hopefully!] going to do the work. Thankfully, they had taken care of everything. I guess they figure they know their business (and clearly, they do) but I could have done without the stress of gambling on travel dates and absence from work. Also, the phone is not answered as a business (I kept thinking I had dialed a residential number by mistake) and never by an actual worker (the owner's wife -- a very nice lady -- took messages).

The gentlemen who did the actual work were personable, courteous, clean and very respectful of our home (offered to remove shoes, etc). Their workmanship was top calibre and their communication was excellent.

I would definitely hire them again, knowing to expect them to take care of the details and not wasting my time expecting much in the way of communication.