Integrity Roofers Ltd

Contacted Integrity three years ago to assess the state of our roof after moving into a new home. They were one of four contractors we spoke with but stood out due to their nuanced and detailed analysis and no-pressure approach that had our best interests at heart (thanks Cory!). I knew we would hire them when ready to fix our roof so reached out to the next year to have a check-up and gutter clean, and then again the year after when small moisture bubbles began to appear on sections of our ceiling.

Ours was a big job that required two different roofing crews (one for the flat roof portion and the second for the sloped roof shingles). Turned out some of the base boards under our flat roof were rotting and there was little to shield against water getting into the insulation underneath and no fire barrier (the roof was a developer build and around 17 yrs old). They brought the roof up to code with our rep, Cory and project manager Qais, keeping us informed along the way and answering our many detailed questions. The roofing team worked diligently through a nasty heat wave and made sure the job site was watertight when leaving for the day (there was a cloudburst the first night after they left when the first layer was applied, but we had no leakage issues, which was reassuring).

There was a minor incident where one of the workers accidently stepped on a piece of rotting wood and punctured a small hole in our closet ceiling. But the company was quick to respond and repair the damaged dry wall at no additional cost. The contractor they sent to repair the ceiling also repainted and even did some other ceiling touch ups within a matter of days of the incident happening. The owner Shay also visited in person to check on the status of things and inspect the workmanship. He was clearly interested in making sure the job was done right.

Our rep Cory provided photos throughout the process to show the stages of work and what they were finding and kept in touch throughout the project. This followed many detailed discussions prior to the job starting based on my many questions, including what may be needed should the base boards need replacing and the option to improve insulation. Qais, the project manager, was also available throughout to answer questions and address my anxieties.

Thank you Cory, Qais and everyone who worked on our roof. We feel we received a top quality job and feel much more confident and secure knowing we now have a roof that is up to code and then some!

For over 15 years, a persistent and troublesome leak near the chimney line of my home had plagued me, causing significant frustration and concern. Despite hiring three different contractors and even undertaking a full reroofing of the house, the issue remained unresolved. Each attempt ended in disappointment, and I began to lose hope that the problem would ever be fixed.

However, my experience with Integrity Roofing has completely changed my outlook. From the moment I reached out to them, I was met with professionalism and a genuine commitment to solving my long-standing issue. The team at Integrity Roofing demonstrated an unparalleled level of expertise and dedication that set them apart from any other contractor I had previously worked with.

The process began with a thorough and meticulous inspection by Cory, the site inspector. Cory's attention to detail was immediately apparent as he conducted a comprehensive assessment of the leak. Unlike previous contractors who seemed to rely on guesswork, Cory employed a systematic approach to identify the exact cause of the problem. He conducted a before leak test, which was a game-changer. This test allowed him to isolate the precise source of the leak, providing a clear and accurate diagnosis.

What impressed me the most was Cory's personal involvement in the repair process. Recognizing the urgency of my situation, as I was in the process of selling my house and under immense pressure to resolve this issue permanently, Cory took it upon himself to ensure the job was done right. His dedication was evident as he meticulously repaired the leak, leaving no stone unturned. It was clear that Cory took great pride in his work and was determined to fix what three other contractors could not.

The final water test conducted after the repair was completed was the ultimate validation of Cory's expertise. For the first time in over 15 years, there was no sign of a leak. This test confirmed that the issue had been permanently resolved, providing me with an immense sense of relief and satisfaction. I can now confidently sell my home without the lingering worry of a persistent roof leak.

Integrity Roofing's commitment to excellence and customer satisfaction is truly commendable. Their name is a perfect reflection of their work ethic and dedication to integrity in every aspect of their service. Cory's professionalism, expertise, and personal commitment to resolving my issue have restored my faith in the roofing industry. I am incredibly grateful to him and the entire Integrity Roofing team for their outstanding work.

Thank you, Integrity Roofing, and special thanks to Cory for your unwavering dedication and for finally providing a permanent solution to a problem that had persisted for far too long. You have made a significant difference, and I am extremely satisfied with the results.

Just had one skylight to replace and I supplied the new unit. Despite being a small job for Shay and the Integrity team, I am sure this task was treated like much bigger contracts. Good communication. Good quality work. Good cleanup.

I took a chance on Integrity based on their online reviews. I was very pleased with their attention to detail and the professionalism of their crew. They arrived when they said, worked hard and seemed to enjoy their workday. They replaced two sections of flat roof for us and we ended up being able to save an existing glass skylight that saved us money. I highly recommend them.
In particular, the owner Shay and lead foreman Rey were great to work with.

Just wanted to say that we were very happy with the job that Integrity Roofers completed for us. The roof looks fabulous. The workers were extremely hard working, efficient and knowledgeable. They also took great care to make sure we were safe throughout the whole process. Once the job was completed, clean up was exceptional.
We would like to thank Cory from Integrity Roofers for walking us through the whole journey from beginning to end. He was very helpful, friendly and attentive to our needs and questions.
Good job to all involved.
Thank you

Integrity Roofing. New roof
New roof 2019. Completely rebuilt. New 3/4 plywood deck. Ice/water shield protection, underlayment (diamond deck)starter shingles and certanteed landmark pro shingles (50 year warranty labor and materials) transferable up to 10 years. 72 linear ft edge vent and 2 maxi vents. Moved stack and exhausted upstairs bathroom out through roof. 12-15 inches insulation. Extensive and challenging project on a large older home in the beaches which is a tricky spot to navigate equipment. Cory and his crew were on time, on budget, no surprises or complaints from neighbours. Professional work, respectful of property and neighbours. No lost shingles in high winds or bad weather. Fantastic company. Best decision ever. How do I know. Just had a home inspection completed. Guy gave product and workmanship top marks. Roof is now five years old, but from the photos he showed, it looks new. Would not hesitate to call Cory again. He was detailed and transparent. More time spent on right product choice and correcting venting, stack, rotten deck and bathroom exhaust, rather cheapest option. Integrity is an appropriate name. You never have to apologize for good quality. Thanks again guys!

As a result of repairs to my chimney, I learned that a raccoon had torn my roof shingle exposing bare wood on my roof. Shay from Integrity had never worked with me before but he responded to my call immediately and sent his team out to repair my roof within hours, on the Friday of the holiday weekend so it would be done before it rained!! His team was very efficient and professional and showed me pictures of what they had done before leaving. Would highly recommend and when I need a new roof, I will definitely be calling Shay at Integrity.
Ann Lovering

Beware: Unpleasant experience, misleading offers and poor service

They initially offered a verbal discount, which was later disputed and not honored in the final contract. Attributed this to miscommunication. With them, get every word in writing.

Project Management Issues: Lack of communication, project delays, poor scheduling (work done at night hours) and inadequate waste removal.

Quality Control Problems: The initial work was subpar, requiring additional repairs soon after completion.

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Responsive, honest, friendly and on time. Fixed not only the roof damage I reported but also a few other cracks I didn't know about. Documented the before/after with pictures. A very refreshing and positive experience overall! Thank you!

The professionals at integrity roofing handled everything and informed me as well as educated me along the entire process. I will be hiring them again for any further roofing needs.