Integrity Roofers Ltd

Contacted Integrity three years ago to assess the state of our roof after moving into a new home. They were one of four contractors we spoke with but stood out due to their nuanced and detailed analysis and no-pressure approach that had our best interests at heart (thanks Cory!). I knew we would hire them when ready to fix our roof so reached out to the next year to have a check-up and gutter clean, and then again the year after when small moisture bubbles began to appear on sections of our ceiling.

Ours was a big job that required two different roofing crews (one for the flat roof portion and the second for the sloped roof shingles). Turned out some of the base boards under our flat roof were rotting and there was little to shield against water getting into the insulation underneath and no fire barrier (the roof was a developer build and around 17 yrs old). They brought the roof up to code with our rep, Cory and project manager Qais, keeping us informed along the way and answering our many detailed questions. The roofing team worked diligently through a nasty heat wave and made sure the job site was watertight when leaving for the day (there was a cloudburst the first night after they left when the first layer was applied, but we had no leakage issues, which was reassuring).

There was a minor incident where one of the workers accidently stepped on a piece of rotting wood and punctured a small hole in our closet ceiling. But the company was quick to respond and repair the damaged dry wall at no additional cost. The contractor they sent to repair the ceiling also repainted and even did some other ceiling touch ups within a matter of days of the incident happening. The owner Shay also visited in person to check on the status of things and inspect the workmanship. He was clearly interested in making sure the job was done right.

Our rep Cory provided photos throughout the process to show the stages of work and what they were finding and kept in touch throughout the project. This followed many detailed discussions prior to the job starting based on my many questions, including what may be needed should the base boards need replacing and the option to improve insulation. Qais, the project manager, was also available throughout to answer questions and address my anxieties.

Thank you Cory, Qais and everyone who worked on our roof. We feel we received a top quality job and feel much more confident and secure knowing we now have a roof that is up to code and then some!