Roof repair (chimney/edge flushing), vent installation
I did my roof 5 years ago when we moved into this house. Back then My parents got estimates from several roofing companies and they decided to go ahead with a cheaper one. Because of the ice storm and many snow days last winter, my eavestrouph got damaged and I had to replace it (through another company, not with Integrity Roofers). When the workers finished their job, they told me that my roof was not completed. I was puzzled since the roof was done 5 years ago. I went up the roof for the first time of my life and saw what they meant. Even to my eyes my roof didn't look good. Also, there was a small leak on my kitchen ceiling.
I contacted many roofing companies found on HomeStars, half of them never replied back to my phone call / email. I also didn't want to give my job to a company that sub contracts their jobs. I finally contacted Integrity Roofers (I liked their name) and they sent Michael to my house to give me an estimate.
Michael is a very friendly and detailed person. He inspected my roof inside and out, and sent me a report the following day. Everything looked so professional. They stood behind their name, and guaranteed their work. Their estimate was in fact higher than the other estimate that I received, but I didn't want to follow my parents' mistake again by going with a cheaper option. I really wanted to get things done right this time.
Now that they set the date to do the job, it got delayed forever because of the weather. How frustrate it was just to wait for them to do the job when I know that there is a leak in my house! I called Michael and he assured me that my leak is not very serious and asked me to be a little more patient.
Finally, Phil's crew came to my place and finished the job. Just to make sure everything is fine I went up the roof again and was very satisfied. (Please note that I provided the black shingles they used to fix the roof which don't go with the original brown ones)
I am now good friends with Michael after talking to him so many times about my roof concerns. I will contact him again for any future issues (if any!) and am sure that he will gladly take good care of them. I will definitely recommend Integrity Roofers to my families and friends.
Thank you, Integrity Roofers!
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Your website is very important. It is like your "face" - make sure it looks good and professional. :)
- Company Response
Its never easy finding out a job you paid for was not completed properly, were so happy that our team was able to fix and complete your roof. Customer service is our #1 goal, we always want our clients leaving happy and satisfied with the work we do. Integrity Roofers is not just a company that gets the job done, we always educate our clients so they understand exactly what were fixing. We can't Thank you enough for your kind review.
Integrity Roofers Ltd.