Reviews

10/10

My old roof did not survive the last two wind storms. When the first storm blew away parts of the roof, I asked my cousin for a temporary fix. When the second one damaged the roof again, my cousin gave me Andy's number. I called Andy for a quick fix just before the rain and later had his team replace the whole roof. Andy, the owner, was very quick to respond. When we did the roof about 10 years ago I didn't know what to expect. The roofers did the job and left. I never thought about checking their work up on the roof. Several years after, I had to replace the entire eavestrough after the ice storm. The contractor then told me that my roof was not finished. What? Yes, the roof was not finished. It has revealed nails everywhere and the edges around the chimney was not done. No wonder why we started having signs of leaks inside the house. I had to pay over $1000 for the repair from a different roofer. I was very happy when Andy came to do the quick fix since a significant amount of rain was on its way that evening. I also asked his opinion on the colour of the roof. He suggested BLACK as it looks modern. I was hesitant but went with his suggestion. I am now SUPER HAPPY with the colour. Black, of course, will not match all houses, but it was certainly a great choice for my house. On the day of the roof replacement, the team of four came early in the morning and started working. When they finished the work around 6 pm, I went up the ladder to check the roof. It was very well done unlike the last time I did the roof 10 years ago. The team also cleaned the place very well. I was very happy with the result. About a week later, my neighbour also did her roof from Sunrise Roofing, too. Her original roof was in black but she now changed it to a different colour which matches her house way better than before. Oh, one last important thing -- His price was very reasonable. Overall, Andy and his team did a great job and I highly recommend them for roof repairs & replacement.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

That was my great pleasure to work for you!I am happy you like the color we decided together. If you need any more help,please donot hesitate to let me know😀

10/10

I did my roof 5 years ago when we moved into this house. Back then My parents got estimates from several roofing companies and they decided to go ahead with a cheaper one. Because of the ice storm and many snow days last winter, my eavestrouph got damaged and I had to replace it (through another company, not with Integrity Roofers). When the workers finished their job, they told me that my roof was not completed. I was puzzled since the roof was done 5 years ago. I went up the roof for the first time of my life and saw what they meant. Even to my eyes my roof didn't look good. Also, there was a small leak on my kitchen ceiling. I contacted many roofing companies found on HomeStars, half of them never replied back to my phone call / email. I also didn't want to give my job to a company that sub contracts their jobs. I finally contacted Integrity Roofers (I liked their name) and they sent Michael to my house to give me an estimate. Michael is a very friendly and detailed person. He inspected my roof inside and out, and sent me a report the following day. Everything looked so professional. They stood behind their name, and guaranteed their work. Their estimate was in fact higher than the other estimate that I received, but I didn't want to follow my parents' mistake again by going with a cheaper option. I really wanted to get things done right this time. Now that they set the date to do the job, it got delayed forever because of the weather. How frustrate it was just to wait for them to do the job when I know that there is a leak in my house! I called Michael and he assured me that my leak is not very serious and asked me to be a little more patient. Finally, Phil's crew came to my place and finished the job. Just to make sure everything is fine I went up the roof again and was very satisfied. (Please note that I provided the black shingles they used to fix the roof which don't go with the original brown ones) I am now good friends with Michael after talking to him so many times about my roof concerns. I will contact him again for any future issues (if any!) and am sure that he will gladly take good care of them. I will definitely recommend Integrity Roofers to my families and friends. Thank you, Integrity Roofers!

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Your website is very important. It is like your "face" - make sure it looks good and professional. :)
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Company Response

Its never easy finding out a job you paid for was not completed properly, were so happy that our team was able to fix and complete your roof. Customer service is our #1 goal, we always want our clients leaving happy and satisfied with the work we do. Integrity Roofers is not just a company that gets the job done, we always educate our clients so they understand exactly what were fixing. We can't Thank you enough for your kind review.

Integrity Roofers Ltd.