Direct Pro Windows & Doors

BUYER BEWARE!!!!!!!!!!!!!

Hired them to complete a simple sliding glass door installation at my home in Brampton. Showed up and did a terrible job on installing the door. (caulking could not have been applied more sloppily and unevenly, foam insulation bubbling out from packing way too much in, foam residue left all over the frame and concrete, absolute mess etc) When pointed out the installers they said "it would shrink once dried and only looked messy because it was wet". Any residue would "wash off". Here we are almost 9 months later and still looks terrible. How are you an installer and cant caulk a straight line? Complained immediately to the sales rep that sold the door however no response back. In addition, I paid for a lock however installers said keys were ordered but had not arrived by the installation date. Spent over 4 MONTHS calling, emailing, following up before anyone showed up at which point they showed up with the wrong part? How many times to I need to chase after you to get results? I need keys not parts. Spent another month chasing them down and relentlessly asking before they finally gave me my keys that I PAID FOR AFTER 5 MONTHS!!! How do you hide from customers??!?! No problem taking the money, tons problems following through!!!! How do you run a business like this? Glass door was supposed to be the first part with another $7,000 to be spent on replacing the rest of the windows. YEA RIGHT! I called someone else. NEVER AGAIN! Do yourself a favour (like I did) and find another company that is professional, completes the job properly and most importantly has their act together....