Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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Bunts43 from Saint Catharines
Bunts43 from Saint Catharines
1 review Saint Catharines, ON
10/10

Air conditioner

We needed a new air conditioner and after searching the best units,,we chose Mackay air condioning due to their quality products. Reasonable price, professional staff and expert installation. Very happy...

Approximate cost of services:
$4,600.00
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Company Response

All of us at Mackay Heating and Cooling are thrilled that you have chosen us to do the work in your home. We are a family owned and operated, small business......that runs with big energy, professional like the big boys, secure like the bigger corporations, but there is tons of heart, ethics, honesty, highly educated and always researching. if you are not happy, we are not happy. owners available...our techs are incredible. It was tough but the company has changed and it is filled with incredible , ethical, honest , wonderful people. Thanks for the shout out, so appreciated.

tushamo from Saint Catharines
tushamo from Saint Catharines
1 review Saint Catharines, ON
10/10

New furance, new air conditioning, moved hot water tank

Dealing from start to finish, was a very comfortable wonderful experience. From the girls in the office, to the estimator to the hard working men that did the "hard" work... all were very professional and great to deal with.

Approximate cost of services:
$12,000.00
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Company Response

Thanks so much from Mackay Heating and Cooling. We really appreciate that you even noticed how hard these guys work, in order to do what they do ....... all the time.
The office staff are amazing. They support the Techs in your home and the customers that call us. They take care of making sure the paper work and all your history is stored if needed. Very organized, very efficient, and we are so proud of all of our work family. Thank yo so very much for your comments. We are grateful.

Julia from Saint Catharines
Julia from Saint Catharines
1 review Saint Catharines, ON
10/10

New AC purchase and installation

Fred was a very knowledgable and patient consultant in the first steps of the buying process and was very forthright in advising throughout the installation process. It was during one of the hottest weeks of the summer and was able to get it done that week. Very pleased, however am still waiting for the company to send me the rebate forms to sign as those were missed upon completion of the job. They were to be emailed to me back in early August..it's now Oct.

Approximate cost of services:
$3,800.00
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Company Response

I thank you so much for the great referral and the positive outlook even though some how the paperwork , either got to an incorrect email, or did not make it over or whatever the case, we are so very sorry. We have it here. It is marked and dated that it was sent, but for whatever the reason, we want that rebate to get going. Thanks for giving us a 10 rating for the work, despite not getting that paperwork. That is too long to wait. That is too long to not have this paperwork sent off. Please always feel free to call us. We make it a priority to ensure that all our customers are very very satisfied. We are not happy unless you are happy. Thanks from all of us at Mackay Heating and Cooling. I have called and left a message and we are hoping we have the correct email address as well. Please contact us when you get your phone message. This is a fast and easy fix. Thanks again for the 10.

Elsa from Thorold
Elsa from Thorold
1 review Port Colborne, ON
10/10

Furnace

I have dealt with MacKay for about 3 years now for my new air conditioner and more recently for the installation of a high efficiency furnace. One thing that I know for sure is that they respond really quickly when you need them. The staff is very knowledgable and they have always taken the time to listen to me and answer my questions or concerns. Their prices are very competitive, so far all of these reasons, I went back to MacKay for my new furnace. They left the furnace room clean and tidy and I feel confident that my furnace is well installed.

Approximate cost of services:
$4,600.00
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Company Response

We want to thank you for being with our company for those years, prior to the installation of the new furnace. We greatly appreciate that!!!! We are thrilled, you stayed and purchased your new furnace as well. Repeat customers, referrals, existing customers calling for maintenance... All of it, is great and exciting for us!!! We are a proud and educated group at Mackay Heating and Cooling, and we like to show what we can do for you!!!! honest, integrity, great ethics. Thanks for noticing, thanks for the 10 rating. We are looking forward to our relationship through the years.

G Man from Saint Catharines
G Man from Saint Catharines
1 review St. Catharines, ON
10/10

A/C and Furnace Install

We were totally satisfied with the job Mackay Heating & Cooling did installing our new air conditioner and furnace. Peter the salesman was very experienced in the heating and cooling business and we trusted that he was providing us with the best option for us. The technicians were very nice and went over and above our expectations. We enjoyed the new A/C this summer and our looking forward to using our new furnace this long winter! I would recommend Mackay to anyone wanting to upgrade their furnace and A/C!

Approximate cost of services:
$7,700.00
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Company Response

Thank you so much from everyone at Mackay Heating and Cooling. WE are so happy that the equipment is just as we explained and the installers installed, and now you are enjoying as you should be. We are grateful that you took the time to write this for us. We are very happy....that you called us, trusted us in your home , and will give our recommendations. Thanks so very much!!!!!!

Richard R
Richard R
5 reviews Port Colborne, ON
10/10

Ductless Air Conditioner Installed

We moved into a new home with radiant floor heating, but no conventional duct work or air conditioning. MacKay Heating personified professional service from start to finish in delivering a timely solution, explaining things clearly and providing expert installation. We were unfamiliar with ductless air conditioning, and so were somewhat anxious about how effective this would be in cooling our home. It is an involved process, so took 2 technicians 2 days to carefully complete the installation. We went with a 2 zone split system, with one unit in our main living space and one in the master bedroom area, on the main floor and nothing in the basement. We live in an 1,800 sq ft bungalow with a fully finished 1,800 sq ft basement. This took place 11 weeks ago in mid June. We were very impressed at the time with the sales and installation process, but I have deliberately waited until now to be able to provide feedback on a full summer with our new AC system. Well, we have had 30+ degree weather the past week, and this system has worked to perfection every day cooling BOTH the main floor AND basement. In fact, we have never once adjusted the initial setting of 73 degrees. We are absolutely impressed with this system as well as receiving very positive feedback from the dozens of visitors who have come to our home. I would not hesitate to recommend MacKay Heating AND this amazing Mitsubishi AC system which has exceeded our expectations. We could not be more pleased.

Approximate cost of services:
$8,700.00
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Company Response

I like that you waited to post the outcome of the work. That is super exciting for all of us to read, here at Mackay Heating and Cooling. We work very hard to have an outcome just like the one you posted above. The techs are always looking at new systems, taking training, working very hard as this is their passion. We are all very proud of our role in this company. At Mackays' we do not have large dollars to advertise, ( but then you pay for all that no matter what company does this...so we try to not add to much of that to the bottom line, your bill!) Such a great explanation of our work too. I love this so much. I am really running out of words....and that is super hard to do!!!!!! Thanks so very very much, from the bottom of all our hearts,from all of us at Mackay Heating and Cooling. I will surely let our estimators, know that they have to show this HomeStar message, thank you!!!!!!!!!!!!!!!!! Can't wait to share this one....thanks

rita_hansen_sterne from Saint Catharines
rita_hansen_sterne from Saint Catharines
1 review Fort Erie, ON
10/10

Replaced hot water heater, AC and furnace in 2015 - four visits, five stars :)

I have had four visits (service, quotes, installation) from MacKay in 2015 to look at and replace older HVAC equipment and have been very impressed. Everyone from the top down and across the organization have been friendly and helpful, efficient and patient, knowledgeable and honest. I wanted to find a company on which I could work to keep my infrastructure in great working order and needed a company where respect for each other and the customer is important - and I found them. Fantastic and consistent customer service and support.

Approximate cost of services:
$11,000.00
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Company Response

Wow!! Thanks for these great kind words for the work family, at Mackay Heating and Cooling. Respect for each other, is our highest priority and we are so thrilled that you noticed this and felt this yourself in your home. We are proud to be able to bring this sort of talent, and education to situations that are different, challenging and need to be handled carefully. We are known for our installations and solutions for designers ideas and creative work, and for very challenging work!! We love our work, it is our passion. We so appreciate this incredible shout out as well. Thanks so much from all of us here, at Mackay Heating and Cooling

Don Malloy from Port Colborne
Don Malloy from Port Colborne
1 review Port Colborne, ON
10/10

furnace and air conditioner

We found Fred the technician who gave us a price, Don and the other installer, friendly, professional, very competent and knowledgeable - they all did a great job. They all showed up on time and we were impressed with their neatness and respect for our home. We would recommend MacKay highly.

Approximate cost of services:
$8,884.00
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Company Response

This is a great shout out for our wonderful, caring techs, and our newest addition to the estimation team....fred!!!! He is a tech first, and has been a lead in the installations for many years now. HE is now in homes, making the suggestions for what he knows for sure, is the right solution. What we enjoy about our sales guys...they are talented, hard working, incredibly driven, and honest!!!! We feel technicians coming into the home, looking at the work that will truly make the difference that you are looking for, is best suited to a tech, not a sales person that has never done the work themselves. I mean it makes perfect sense. They know the work they would do and have done for years and years. No guesses!!!!! imagine that for your home!! Donny has been years with this company and is a true testament to what Mackay Heating and Cooling truly means. HE is exceptionally talented. We are so happy to be working along side this great technician/mechanic /great man. The entire crew at Mackay Heating and Cooling take an incredible amount of pride in how clean they leave the homes. Not the norm for contractors....but we are not the norm either. Our bar is higher!!!!

A Ballett from St. Catharines
A Ballett from St. Catharines
1 review St. Catharines, ON
10/10

Heating and air conditioning

Mackay Heating and Cooling saved my summer....and helped us by installing a whole new infrastructure throughout our century home. Now we will be cool in the summer and warm in the winter...good courteous and knowledgeable service people. Enjoyed dealing with Mackay.

Approximate cost of services:
$11,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much from everyone at Mackay Heating and Cooling. Some homes, such as yours, are a bit more challenging and not straight forward. What I love about our company, and our techs, with support staff behind them, is that they love what they do so much that they are able to take on these special jobs, things that are not the norm. We specialize in these very tasks. It is our reputation, for knowing what others do not , that has put us in the limelight. Thanks for this testimony.....this is just the sort of shout out that excites us all and keeps us learning, researching, teaching and bringing the unexpected and outstanding solutions....to you, our highly valued customer. Huge , huge appreciation.

sandra murrell from St. Catharines
sandra murrell from St. Catharines
2 reviews St. Catharines, ON
10/10

central air

My air conditioner wasn't blowing cold air, so I called Mackay. The service man (Andrew) checked the unit and gave me a few options on how he could get it working. Andrew has been to my house for my furnace a few times. He is always courteous and knowlegeable and always very tidy about the way he leaves my house. I decided to have a new unit installed and Andrew called for a sales rep (Rick) to stop by. He arrived in a very short time, gave me several units to choose from in a variety of prices. Rick explained in depth each unit and was very helpful on my decision. He answered all of my possibly stupid questions very well. He also was very courteous. The installation was a few days later by 2 service techs Eric & Chad. They were fantastic, it only took a few hours before they had the new unit up and running. They took a while to clean up and were always coming in to check on the temperature and how it was running. They left the house and outside where they were working very clean. I am so thankful that I chose Mackay for my furnace and air conditioner maintenance several years ago. I have always been completely satisfied, and everyone from the receptionist to the service and sales techs are always very polite. I have every confidence if there was ever a problem it would be looked after immediately.
Thank you so very much.
Sandy Murrell

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks so much for taking the time to write up a wonderful, heartfelt message. This means a lot to the entire group. They put their heart and souls into the work they do. It is more than a job, it is a passion, and it is very personal to all of us. We are thrilled that you are so happy with us, and we are honoured, to be trusted to do the work in your home. Thanks so very much from all of us at Mackay Heating and Cooling. Our goal, is to always exceed expectations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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