Action Moving And Storage Inc.

A liitle reluctant to use their services, judging from past history , but was told by Owner that it was previous administration that caused some problems as company was sold then repurchased by original owners so now they are back on track and did a Fantastic job with my move
Polite, courteous, on time and nothing damaged
Great job guys at Action !!

i cant even give any stars for this service, but in order to make this post i had to give one star!
they did not fullfil their contract with me
i would never refer them to anyone
never return emails
never keep their words
can you tell i am still upset?
i am out 400 US dollars because of this COMPANY!!!!! and front desk receptionist even said that she feels bad for me because they are not returning my phone call and that it is not fair.
I asked to speak with the owner , and surprise surprise there isnt one that the person ignoring my call is always " not in the office, or on vacation or away of some sport" ive had enough !
Please dont use this compnay

Quoted one price but charged another. Movers dragged their feet on a local move to jack up the price to make it a 4 hour move. 11 boxes + 1 bed, 3 small tables and 2 chairs does not = 4 hours on a local move. Also, movers were over an hour late and not ready to work.

RUN from this company as their bids are low to lure you in. Actual cost is nearly double.

I will highly recommend this company. My shipment from FL. To Ottawa was delivered safely. Price was reasonable according to the weight. Communication was always connected, personnel from A to Z were very nice, patient and professional.

Received our stuff several weeks late, then they tried to blame us for the delay and NEVER apologized! They were rude and we had to keep asking them for updates about our delivery or they would not give us any news, worst customer service ever.

Unbelievably Terrible, took several items and then someone in the company made a fake Credit Card from the info provided and tried to do a large purchase from a Sporting Goods store in Montreal but thankfully the Visa company was Red Flagged due to the person trying to swipe the card instead of using the chip!!

We used this company on the recommendation of friends who have known the owner for many years (20+). The price was acceptable, but their performance was less than professional. The move was from one unit of a duplex to the other so the movers had to go outside and walk with the furniture from one door to the next. It was a winter move, there was snow on the ground, but the path was clear.

There was little to no preparation on the part of the movers. They did not verify their access to the new house so when some larger furniture arrived the front door had to be removed. This could be seen as an understandable surprise. If the furniture fit through the door of one unit, it should fit through the door of the other. However this duplex is 100 years old and not "cookie-cutter". So they could not fit through the front door with my very expensive custom couch. So they removed the legs. A good idea, but it still didn't fit.

It was clear the door had to come off. This is not a big deal and quite common. What was particularly distressful to me was they then just put my couch, now without its legs, down on the snowy, muddy front step while they managed the door. When I asked them not to do that, suggested that they return it to the other house while they manipulated the door, one of the men absolutely refused, When I became more insistent that he at least pick up the couch. He had put his end down to have a cigarette. He again refused and then quit.

After a 3 hour delay the move continued and was completed that day. I own both houses and no one was moving in so it didn't really cause a crisis, but the consequence of the behavior and attitude of the men became clear in the next days as I unpacked. A number of items, beyond just the couch were damaged.

I spent 10 months trying to get them to come and do an insurance estimate. I had paid for insurance. This should not have been an issue. IN the end I was never even able to file a claim. I wonder if they even have an insurance policy in place.

This company does not perform its work in a professional manner and when there are consequences to that they will not address them in any substantive way. I have months of emails back and forth, all of which came to nothing. Avoid this company at all costs.

Be warned, they will break your stuff and then will not even allow you to file a claim. Teresa and Robert own the company and they seem to be on vacation constantly or at least that is the message when you try to reach them. The poor girl on the desk who can do nothing is Robert's daughter. How terrible to leave anyone in the position of fielding the calls from angry customers, but she has to keep putting them off. They leave the dirty work to his child.

I have never experienced such horrible customer service in my life, and would warn anyone NOT to use Action Moving and Storage. When I decided to move from Ontario to BC I contacted many companies to see which one could move my things the fastest, as I had accepted a job and was starting in 2 weeks. The company I hired promised to have my things moved within a week, and they subcontracted Action Moving to pick up my things from my house and deliver them to a warehouse for transfer onto another truck. I drove across the country a few days later, with the expectation that my things would arrive a day or two after I did. Two days after I arrived I had heard nothing, and contacted the company I hired originally. They told me they had no idea what was going on, but that my things had never made it onto their truck and as far as they knew were still in Ontario or even Quebec, but they could not reach anyone at Action Moving to confirm where my things were now. I attempted to contact Action Moving myself, but when I did manage to reach someone they had no answers for me and told me I needed to speak with a woman named Teresa. I later found out she was responsible for not entering my shipment into a computer which led to it not being loaded onto the truck going across the country, because she decided not to come into the office that day. Despite several calls and many messages left for Teresa and the owner of the company, I did not hear back for many days. When I did, Teresa was incredibly rude and unhelpful. She told me that my things were in storage and that she was unsure when they would be able to deliver them. I did not once receive an apology for the delay in delivery. I started my new job and had to purchase new work clothing since I had brought none with me in my car, and had to purchase an air mattress as I had no bed. Weeks later, Teresa continued to dodge my calls and would not return my messages. Once I reached a receptionist who told me that Teresa was in the building but busy, and would return my call as soon as she was free. Hours later after hearing nothing I called back and was told that Teresa had left. Later that day she did call, but said that she did not have my file with her as she was not at the office so she couldn't tell me anything. The company I had originally hired (BC Alberta Movers, who will be next on my bad reviews) at this point said they had done everything they could to find another way to transport my things, but they had no trucks in Ontario for another couple of months and could not help me, I would have to deal directly with Action Moving. ONE MONTH LATER I still was living on the floor of my new apartment. Action Moving promised one delivery date after another (a total of 4 different dates), each came and passed with no delivery. Then it would take days for me to reach Teresa just to find out that the truck had not left yet, or was delayed, or some other excuse. Again, never once did Teresa apologize for the extreme inconvenience her company was responsible for, and she continued to be rude when we spoke. I was told that I "needed to be more understanding." After a month of living on the floor of my apartment, I'll admit my patience was wearing and my politeness was also wearing with the incompetence and inconsiderateness of this company. Over one month after the original promised delivery date I finally received my shipment. I had to take the entire day off work at my new job because the delivery time, which I was told would be 11:00am, didn't end up being until 7:00pm. Once again, I spent the entire day wondering if it would even come because I couldn't reach Action Moving. That morning, I got an email from Teresa telling me I would need to have a money order for the driver, and that my things would not be unloaded without one, even though I had been told that they accept credit cards. I had to rush out to get a money order before the promised delivery time of 11am, although turns out I didn't need to rush. When the movers finally showed up they didnt even ring the doorbell, I had to go out to the truck and they refused to get out of the truck until I handed them the money order. When everything was unloaded, they also refused to set up my bed frame which had been taken apart for the move, despite the fact that I had been promised that it would be put back together for me. They "didn't have time." I had no tools and had to call an acquaintance to help me set it up before I could sleep in a real bed for the first time in a month. Action Moving promised me "$100 per week of delay" for my inconvenience. My things were 4 weeks later than the original promised delivery date. Action Moving said they their policy was 1-2 weeks of delivery, and that it was BC Alberta that had promised me one week, so they therefor would only give me a $300 discount, plus the cost of my air mattress (total $350) on a move that cost thousands. Save yourself a lot of trouble and AVOID this company.