Cool Flame Heating And Cooling

Great service, very responsive to email inquiry and scheduling. Will reach out again for services in the future. All COVID protocols were followed. Would be glad to recommend Dwayne and the company to others.

Dwayne and Cool flame were great. Had both the furnace and air conditioning replaced. Work was completed in one day and workmen were professional and cleaned up at end of work day. Equipment working perfectly and cost was competitive. I was introduced to Dwayne by several people who had work done by him. All stated that he was honest, reliable and trustworthy. I found this to be accurate.

Friendly, knowledgeable, fair just an all around great experience with Dwayne and his crew. They did an excellent job and I would recommend them to anyone in need of a new heating and cooling system like I was.

The service was quick and painless and very friendly. The repairman took his time to let me know how to avoid our issues in the future. I would highly recommend this company!

Dwayne and his crew were great! Our AC quit on us and Dwayne made sure he could replace our AC ASAP. He was responsive, informative and trustworthy. His crew was great on install day - had the job finished in a few hours, no mess left behind and we have AC! Highly recommend!

Dwayne is amazing! He shows you what is wrong and doesn't do anything without letting you know. No tricks or gimmicks. He is reliable and takes the time to break things down to ensure you understand.
I would recommend him to everyone I know.
Even when you know he is busy, he doesn't rush with your home and makes sure you are more knowledgeable before he leaves. Do not use anyone else except Dwayne/CoolFlame! Best in Durham hands down!

Dwayne was great to work with. Quote was quick and clear. Showed up when he said he was going to show up. His team was friendly and job was done very professionally. I would highly recommend Cool flame to anyone.
Thanks

Our A/C wouldn't work when first turned on this year. Early heat wave starting in 2 days. Dwayne had done a great job when we purchased a new water heater 2 years ago, so we called him. He arrived exactly as promised one day later. He did a full inspection and found the problem somewhere in the wrong circuit. Over 30 degrees right now, and all is perfect. Wayne is very efficient, well mannered, knowledgeable and his prices are fair.

Cool Flame has provided essential and emergency service for our household over the years. First repairing our gas fireplace, installing our backyard gas firepit and responding immediately to replace our old broken down furnace on a very cold winter day. Service is always professional, reliable and efficient. Dwayne and Jeremy always provide preventative maintenance tips and education to ensure heating and cooling efficiency going forward.

Jeremy As maintain our pool heater for a few years. The pool heater was purchased in 1999. Sadly we had to let go of it and send it off to retirement. Dwayne Gave us a very good quote For a new heater and we were fortunate that Dwayne had one in stock. The next day it was installed by Jeremy and his helper They were friendly and did a professional job making sure it was elevated to the right height and the lines were attached well to the existing lines.