Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
Hampton ON L0B 1J0
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HomeStars  >  Heating & Air Conditioning in Oshawa  >  Cool Flame Heating And Cooling  >  New AC installed and Duct Cleaning
Joanne from Oshawa
Joanne from Oshawa
3 reviews Ajax, ON
10/10

New AC installed and Duct Cleaning

We requested a quote for a new AC and duct cleaning. I received the quote by email which was awesome! We scheduled a day for the install and cleaning. When Dwayne and his team of three arrived as scheduled to install the new AC unit and do duct cleaning they introduced themselves. I found them to be very polite and very courteous. The first thing they did in the house was roll a red runner from the front door to the basement stairs. Then a red runner was laid down the stairs and over to the furnace in the basement.
They then brought in their equipment and covered all the vents and proceeded to clean the ducts. When they were done with the main level they took off their shoes to go upstairs and did the second level. After the duct cleaning was complete there was NO excess dust left in the house.
When they were finished they left everything spotless. We never knew they were in the house.
During the duct cleaning, 2 crew members remained in the house to complete the duct cleaning while Dwayne and another crew member worked to install the AC. When the duct cleaning was complete those crew members helped with the AC install. Everything was cleaned up. No dust from drilling into the wall and no waste could be found from wires or hoses.
The only sign they were at the house was the AC unit itself.
The price quoted was the price paid. No hidden costs or extras!
I would highly recommend Dwayne and his team from Cool Flame.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hey Joanne. It was a pleasure dealing with you guys. Everyone really enjoys the reds mats:)
Thanks for the detailed review.