Joanne from Oshawa

Our bungalow needed a face-lift and we chose SMC Masonry. Stephen & his crew were fantastic to work with from start to finish! There was a slight issue that needed to be fixed after they completed. No issues with returning and correcting. Highly recommend SMC! We have had so many compliments! We just love how our house looks now. Thank you Stephen & all your SMC crew.

We requested a quote for a new AC and duct cleaning. I received the quote by email which was awesome! We scheduled a day for the install and cleaning. When Dwayne and his team of three arrived as scheduled to install the new AC unit and do duct cleaning they introduced themselves. I found them to be very polite and very courteous. The first thing they did in the house was roll a red runner from the front door to the basement stairs. Then a red runner was laid down the stairs and over to the furnace in the basement. They then brought in their equipment and covered all the vents and proceeded to clean the ducts. When they were done with the main level they took off their shoes to go upstairs and did the second level. After the duct cleaning was complete there was NO excess dust left in the house. When they were finished they left everything spotless. We never knew they were in the house. During the duct cleaning, 2 crew members remained in the house to complete the duct cleaning while Dwayne and another crew member worked to install the AC. When the duct cleaning was complete those crew members helped with the AC install. Everything was cleaned up. No dust from drilling into the wall and no waste could be found from wires or hoses. The only sign they were at the house was the AC unit itself. The price quoted was the price paid. No hidden costs or extras! I would highly recommend Dwayne and his team from Cool Flame.

Just less then 2 years of having this Maytag Stove I went to do a self clean when an error message popped up. F5E0. I have used the self clean prior to this with no problems. So I called the Brick who tells me I have to call Transglobal to have them repair it. Fine. I called and spoke to a CSR who set us up to have the tech come out to repair it. Pretty simple. NOT. The tech gets here, looks at the stove, pushes the buttons, looks at the stove again, takes out a book to look at what the code means. Hubby pulls out our guide and shows the tech. The tech then opens the back panel and says, "It needs a switch". Closes it back up and says "the part will be in on the 26th you'll get a call 2 days later for repair". I call on the 28th and the earliest date they can repair is Dec 2! They never called us I had to call them! NOT ACCEPTABLE! By the way that was pretty much all the tech had said the whole time he was here. Not even a Hi or hello not even an introduction of his name! So I asked to speak with a Manager who tells me he will send an email and see if it can be fixed prior to Dec 2. I'm guessing I won't hear a damn thing from him. I told him there is no way I will buy another appliance from the Brick because of Transglobal! NEVER again!