We had Basetech waterproof our foundation in 2019. It was an exterior job along 2 walls, including 4 window wells. We worked with Tony. Initially, service and communication was good and we were happy. They came back a year later to help resolve some water that was still coming in the area from an improperly sealed window. Our property was dry for a while.
More recently we are experiencing water issues again. We called Tony, texted, sent pictures. we heard back from him once and said her would come back. He didnt. We filed an home insurance claim and after opening our basement walls and flooring, it was determined that water is coming in through the foundation through a crack in an area that was waterproofed by Basetech.
We called Tony again, left messages, sent another text and have heard nothing back. This was mid-June 2023 and it is now 3-4 weeks later and we have still not heard back. We are highly disappointed as we trusted them and they told us their work was guaranteed. We understand if they are busy, but the total lack of communication is disappointing. We now need to bring in another company to fix the issue.
- Approximate cost of services:
- $28,000.00