Preferred Plumbing Solutions Inc.

Very professional introduction, and detailed choices of various repair scenarios, from what I requested to changing stop valves and removing saddle valves on furnace. But the highest choice was priced at $5413 and the choice one above what we wanted was $1214. By the way, they did not recommended the one we would have chosen which was $715. So we chose not to accept any of their proposals and paid $49.00 for the service call.

Danielle and Dominic are great! Very knowledgable, professional and friendly. They finished the job early and everything is running smoothly now.

Kitchen sink water under faucet, toilet water running. Two men repaired both problems, very professional, explained everything and provided options for repair. Job well done.

I called Preferred Plumbing to repair a lack of hot water in my condo shower pipes. I was quoted $55 for my service call, very reasonable. I was surprised that 2 plumbers arrived for this seemlingly minor job of what I though was going to be relacing the cartridge. I had done this type of work myself in my old home. Beware of companies that quote various project rates rather than an hourly rate. There's no way for the consumer to know what's fair or reasonable. But I do know that there was what felt like bait and switch tactics going on for my repair. I was quoted the low service visit fee (I thought, because I was a senior). But when they arrived, they quoted a high rate for opening up the wall to investigate further (this was obvious they'd have to do this to do any sort of reasonable investigation, but there was no mention of this on the phone). Apparently, the service visit fee was just for walking in my front door, no real work. I was then quoted $2000 for a repair that they eventually agreed to do for less than half that (still too much). In the middle of my repair, they left my condo for a while, came back and there was time wasted. The way they charge seems to be an unethical approach and still unsure why this company doesn't have an hourly rate, plus parts like 99.9% of other plumbers out there so things are transparent and fair to customers. Watch out.
Your standard responses to online reviews such as "We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people." doesn't account for the bait and switch tactics of low-priced service visits followed by unwarranted massive charges rather than a fair hourly rate for straight forward work. When estimates run into the thousands, that would mean breaking into walls (not just taking parts apart in front of the wall) or the replacement of entire systems rather than straight forward repairs that take an hour of less. Giving people options is one thing (which again, you mention in a previous review, but I can assure you that no senior of anyone else for that matter, wants to rebuild a fairly new bathroom or do major extensive (and expensive) work when there’s a reasonable alternative for a solution that’s a fraction of the price. With regards to training your staff, please train them on above, in terms of looking out for the customer with reasonable, honest solutions and pricing, rather than taking advantage of those who are vulnerable to your tactics and simply need their plumbing fixed to take a shower.

taps in ensuite bathroom tub had seized up and a lot of minerals in water were causing problems with scaling elsewhere. They fixed bathtub taps. Discovered an illegal setup above water heater and fixed it. With my approval, installed an anti-scale system. Very expensive system, not a water softener system which is cheaper. Explained their work well.

We had a number of jobs which we used Preferred Plumbing Solutions services for--toilet replacements, repairs to our water main, installation of a shower column, and an emergency HVAC call when our thermostat died. Raphie, Mario, and other members of the team were always extremely responsive. They bring a level of knowledge to the work which will make you feel like you're really getting the best advice--even if you have complicated or unusual problems, and they are clearly dedicated to good work and to your satisfaction with the project.

Preferred plumbing is always reliable, does a fantastic job and leaves the work area spotless!

I was really pleased with the service I received. We had a bad smell coming from our sump pump which was identified and taken care of quickly. We also had a few additional repairs done including a leaky outdoor faucet and some illegal valves which they identified for us. The work was done professionally, tidy and speedily. They even played with our dog who was barking at them all day!

I will not put a price.
Theyir work is amazing. Very clean, knew what they were doing. I would use them again.

Preferred Plumbing came to reroute an outdoor tap for me, and did some diagnostics on an indoor leak as well. They were a pleasure to deal with-polite, knowledgeable, extremely helpful. Thank you!