Private User reviews Vaughan, ON Joined 2021/08/12

0/10

Toilet tank repair

Plumbing review in Vaughan

08/14/2021

I am very upset. They put after market part instead of original and the price was very high.

Job Price

Approximate cost of services:: $291.00

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Company Response

Hello Customer,

Thank you very much for your continued business and loyalty. We truly appreciate you giving us the opportunity for providing you with our professional services. We deeply apologize that you are not satisfied with our service. Whether you are aware of this or not, our company invests a huge amount of time, money and resources in developing our business in order to be consistent providing excellent customer service. Our technicians are trained to provide you with the most comprehensive repair options down to the most band aid repair options. Our technicians will not proceed with any work until the customer approves and physically signs off on the work.

Only then, will the technician proceed with the proposed work. If you had any concerns about the services being provided, then we kindly ask to share this prior to instructing the technician to start the work.

Thank you again for expressing your feelings on this platform. If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905) 597 8555 and please ask for me i.e Raphie (Owner).

All the best and we look forward to working with you again!

Soheila in Toronto

3 reviews Toronto, ON Joined 2018/08/21

1/10

Be Aware of Sales Pressure

Toronto

08/11/2021

I want to share the frustrating experience we had today with this company that has many 5 star reviews. I contacted Preferred Plumbing Solutions yesterday for a simple drain connection under the sink in our powder room after we replaced our vanity. The receptionist was very pleasant and gave us an appointment for today and told me there is a $79 charge for visit that goes towards the work. The technicians came on time and were polite, but I had a red flag when I saw two technicians for a very small job. The problem was that they were more of sales people not plumbers. Within 15 minutes they found about 6 other things that they recommended including water conditioners. It took them another 15 minutes to come up with 5 different scenarios that ranged from $6300 to $1599. Remember, I just needed a sink drain built and connected! When I asked them how much for just the job I asked you to come in for they said, we don't recommend just that to be done, but if you want just that it is $500+. I thanked them and paid the $89 ($79 plus tax) for their visit and said no. I am just sharing that if you are on a budget like me this is not the company for you and there are a lot of master plumbers who you don't have tp pay their huge overhead and will do a great job. I guess I learned my lesson the hard way.

Job Price

Approximate cost of services:: $550.00

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Company Response: Hello Soheila, thank you very much for the opportunity to provide you with our professional plumbing services. We're sorry that you were unsatisfied with the experience. We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people. We believe that providing options for every service is the most ethical way to do business. If there's anything that we can do to help you, please don't hesitate to contact us. Thank you!

Private User

Private User reviews Markham, ON Joined 2021/07/27

8/10

Leak in basement (toilet replaced) and clogged bathroom sink

Plumbing review in Markham

07/29/2021

Very friendly, knowledgeable, efficient. Daniel and Dominic gave us many reports throughout the day to say what had to be done and what still needed to be done.

Job Price

Approximate cost of services:: $1.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a detailed oriented review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Neil in Markham

2 reviews Markham, ON Joined 2019/08/29

8/10

Organized, prompt, courteous and a terrific job on the faucet installation

Plumbing review in Markham

07/24/2021

As the title says a terrific job by the staff of this company but spent much time on an upsell for other services before they did the actual job.
Kind of frustrating but the end result was quite good.

Job Price

Approximate cost of services:: $240.00

1 of 1 people found this review helpful.

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Company Response

Hello Neil, thank you very much for your business. We truly appreciate it. Thank you for taking the time to share your experience with us. We take pride in our commitment to excellence. We have a comprehensive candidate and hiring system. We also spend a considerable amount of time, energy and resources constantly training all of our staff to ensure all our clients receive the highest level of service. Obviously all of this comes at a cost to our company and pricing reflects that of which you have experienced.

We look forward to providing you with our services in the future. Thank you.

Robin

2 reviews Markham, ON Joined 2016/09/30

10/10

Bathroom

Bathroom Renovation review in Markham

07/22/2021

We needed a repair to an en suite shower and toilet. Our needs were explained to us very clearly and Raphie took the time to help us understand our problem and help us make an informed decision about the best solution. The work was completed in a timely manner and all is in beautiful working order!

Job Price

Approximate cost of services:: $1,000.00

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Company Response: Thank you very much Robin! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

J in the Annex

2 reviews Toronto, ON Joined 2009/07/19

10/10

The Best Plumbing Experience Ever

Plumbing review in Toronto

07/17/2021

The wonderful experience started with the initial phone call where I was asked to explain our plumbing issues. I spoke to Raphie, who was extremely thorough and detailed in getting the information. There was also a level of empathy I have never encountered before from a trade company. An appointment was offered to come almost immediately (the following day). On the day of the appointment, the plumbing team was running late and actually called to apologize and promised to be there by a certain time. They were very conscious of working around a meeting I had! Throughout the day, they explained everything they uncovered very thoroughly, showing me detailed photos, and they even proactively found some plumbing issues in our basement that they brought to my attention to avoid eventual burst pipes or other issues. They showed integrity, expertise and were also very kind and empathetic!!! I would use them again in a heartbeat. It was probably the best experience I have ever had with any type of trade.

Job Price

Approximate cost of services:: $3,500.00

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Company Response: Thank you very much Julie! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Markham, ON Joined 2014/07/27

10/10

Drain

Drain Services review in Markham

07/16/2021

What a positive experience it was to work with Preferred Plumbing solutions! From the moment I called the office, I knew I was working with a team of professionals.
Thank you to Sandra, Raphie, Dominic and Daniel for all their work in ensuring a job well done.
Dominic and Daniel, the technicians, were very knowledgeable and professional. They took the time to evaluate the situation and resolve it quickly. I highly recommend the team!

Job Price

Approximate cost of services:: $200.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Brenda Hoffert from North York

3 reviews Toronto, ON Joined 2013/04/16

10/10

Kitchen Plumbing Issue

Plumbing review in Toronto

06/28/2021

No one can touch Preferred Plumbing Solutions for their service, know-how, attention to detail, cleanliness onsite especially now during COVID, and general all around thoughtfulness. From Sandra in the office who always goes the extra mile to the great techs - Raphie, Daniel, Dominic and Mario ( these are the ones I know - there may be more and I’m sure there’ll all great!).
Thanks for a great job once again!

Job Price

Approximate cost of services:: $110.00

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Company Response: Thank you very much Brenda! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

paulmarcus in Newmarket

1 review Vaughan, ON Joined 2019/08/27

10/10

Plumbing Services

Plumbing review in Vaughan

06/11/2021

Preferred Plumbing is the best in the business and always go the distance! Raphie and his team provide the utmost in customer service, with outstanding, professional and prompt service. They get it right the first time and I highly recommend!

Job Price

Approximate cost of services:: $0.00

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Company Response: Thank you very much Paul! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Vaughan, ON Joined 2019/12/26

7/10

Find leakage

Vaughan

06/09/2021

Did not find any leaks but fixed some old faucets and pipe and installed Flow-Tech. Good job but very pricey.

Job Price

Approximate cost of services:: $5,840.00

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Company Response

Hi there, thank you very much for your business. We truly appreciate it. Thank you for taking the time to share your experience with us. We are happy to know that you felt our technicians were knowledgeable and professional. We take pride in our commitment to excellence. We have a comprehensive candidate and hiring system. We also spend a considerable amount of time, energy and resources constantly training all of our staff to ensure all our clients receive the highest level of service. Obviously all of this comes at a cost to our company and pricing reflects that of which you have experienced.

We look forward to providing you with our services in the future. Thank you.

Preferred Plumbing Solutions Inc.

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