Optima Windows and Doors

We would give Optima 10 out of 10 for this project. Here is how the process works – elaborated for those who are oblivious to what actually happens in such projects, just like how we were.
Our windows project started with Alina visiting our house one evening. She is very soft-spoken besides being very professional. She expertly estimated the measurements of the doors and windows. We went through the advantages of the different window styles, the material used in the construction etc. She patiently provided answers to all our queries. It was quite late by the time we finished. She had estimated/measured all the doors and windows and had provided us the project cos. We then signed the contract.
Later we had Artour coming over to actually measure the windows and doors. Except for a few, he had done these measurements from the outside.
The installation was estimated for about a month later but due to the Covid situation this got delayed by around 2 additional months.
The Optima installation team (probably 6 persons) arrived at our place on the day of installation, right on time. They were truly professional and extremely efficient. They not just replaced 26 windows but also the front and the patio door in just 1 day, even though they had asked for 2 days for the installation. The team had worked in such a way that the family had some privacy on one floor and when that was completed they asked us to move to the area where the installation and cleanup was done.
They did a thorough cleanup at the end but be ready to discover a lot of dust/dirt hidden under nooks and crannies that you will discover in the following days.
Have no hesitation in recommending this company to friends and family.
Just a suggestion for them (that has already been provided to them). Had requested them to provide me with what comes for the double doors (from the factory). I had not got a proper response. I needed to know if there were latches provided (yes they are). No handles (so get them) and there are 2 openings for the deadbolt (for each door). This was the issue – I expected only 1, so nearly at the end of the day had to get something to put a dummy lock for the second door.
They should now be providing this information to all clients who order doors - and maybe also explain in detail, to the clients what the whole process would be. They did do that but probably it was not enough for us (but now you know) 
Kudos to the Optima team for a job well done and for their professional and soft-spoken attitude and being considerate in interacting with us.