This is not our first time ordering from Toute Suite, and will certainly not be our last (we've ordered our sofa for our family room, two accent chairs, and one ottoman from them so far, plus the bed this time). Always a pleasure working with Vish (owner of Toute Suite), who is professional and always customer-centric.
We were looking for an upholstery King-size bed for our master bedroom. We didn't have a good idea of the style we wanted, so we looked around other retail stores first. As it was always the case with most retail stores, there wasn't much flexibility in terms of customization (unless budget is not an issue to you of course) and choices were rather limited. We then emailed Vish the style we had in mind and wanted to see what he could offer.
He promptly replied back with catalogue from local furniture suppliers that included beds in our selected styles. We picked out the one we wanted and asked him the possibility of modifying some details more to our liking (incl. removing the studs lining the headboard). He promptly confirmed the feasibility of the customization, gave advice on the fabric selection when we asked, and put through the order. Note that since we ordered a sofa from him before, there is a store credit reward he put on our file, which he (without us asking, since we've forgotten ourselves) offered it to us when we put down the order for the bed.
As the bed is made locally (unlike many of the other retailer stores where shipment comes from the states, meaning customers have to wait for weeks and weeks), we got our bed within 3 weeks. His delivery team was just as good, very flexible in terms of time of the delivery, and helped us put together the bed, leaving us with no extra work at all.
Thanks Vish for your help once again. When we showed our bed to our friends and family, they were all very amazed at the good quality of the bed we got. We look forward to continuing working with Toute Suite in the future, and won't hesitate to recommend this store to anyone else out there who're looking for a trusted boutique furniture store that delivers quality furniture.
- Approximate cost of services:
- $1,500.00
- Company Response
Thanks Jing for your very kind review. We always appreciate our client feedback as it assists other clients viewing HomeStars make their decision on where they too should buy their Canadian custom-made furniture. We`ve built our business model one client experience at a time, both on trust and integrity. That`s why we call it `The Toute Suite Difference`. We do appreciate your continued patronage and we look forward to assisting you in your next room!