Platinum Windows & Doors

Everyone we dealt with from initial call to final installation were fabulous. Installation crew were amazing. Arrived when scheduled, very pleasant, did an excellent job and cleaned up when done. Our decision to go with Platinum was well worth it. Love our new door!!

Extremely happy with the work done. Professional and clean. No mess leave behind. I will recommend the company anytime. The Patio door is very solid and well build.

The team did an amazing job. Both Jim and George were excellent and professional. We felt at ease speaking to them and appreciated their advice. Would definitely recommend them to family and friends! Also, we will be using them in the future! Excellent work and customer service!

The waiting period was long but we are very satisfied with the quality of the windows and door. The installers were excellent.

The service was great from the initial visit to the final install. Pricing was very competitive and suited our budget.

Over 33 years ago I was very fortunate to have found Platinum Windows & Doors to install truly great products that stood the test of time until a fire next door affected my home. Once again I called on Jim and Maggie from Platinum Windows & Doors to help reinstall new windows, storm doors and doors. Jim and Maggie went above and beyond to provide the absolute best Customer Service ever-THANK YOU both!! They were always ready to assist in any way possible. Their product selections and quality are superb! They have many wonderful new products and I knew without a doubt the best quality and warranties come from Platinum. I know everything will last for many many years to come. It is without a doubt the best money spent in having Platinum provide all my window and door needs. Special thanks to Miro for his outstanding workmanship with the installation process! This is such an amazing family run business that deserves high praise for their wonderful professional and also very compassionate approach in helping me during this process caused by a very traumatic event - fire next door that affect my entire family. Thank you team Platinum!! Sincere and heartfelt thanks to Jim, Maggie and Platinum Team!! You have always been and will always be my #1 Team!! Thank you all!

Great service, professional, cleanliness, on time, as quoted, beyond service repair to ensure client satisfaction.

The finished work was well done. The installer, Hal was professional and courteous. His expertise was essential to the completion of the installation of the door and side light window.

I replaced all the windows in my home in 2018 with triple pane windows from Platinum that came with a limited lifetime warranty. I started to notice that 4 of the windows were starting to fail and would be full of condensation and ice was starting to form. Also I realized when I opened my california shutters there was a huge amount of mould on the bottom of the windows (see pictures). I contacted Platinum in Dec 2021 with my concerns as some of the windows are in my childrens rooms and they first told me that this was normal condensation and the windows were acting properly (from the pictures you can see that windows should not be like this). I contacted them again asking for them to be checked and they said that the manufacturer will charge $200 to come visit if it wasn’t a valid problem with the windows. After some back and forth they agreed to have someone come take a look at them from their company free of charge. My appointment was to be in January, they cancelled because of weather, they rescheduled for February, they cancelled because their employee had covid, they rescheduled for March 1, they cancelled because they told me the service technician was running behind and would call back and re-schedule (they still havent). I decided that was enough dealing with them and I will have a separate company look at them at my own expense. Its not worth the unreliability of this company.

The process of ordering and getting the windows installed was fine but dealing with them after is so unprofessional and it looks like they have an inferior product.

I would stay far away from them if you are looking for new windows.

I hope this review helps others and its nothing against the company but its an honest assessment of my experience and you can see from the pictures what I am dealing with.

The customer Service and personal attention we received by this company was amazing. We had one door installed on our lower floor which has beautiful curb appeal and is a highlight of our home. We loved it so much that we bought another door for our upper level to match and it looks just as great. We are thoroughly happy with our purchase and will use this company over and over again as the quality of the product is fantastic and they provide great service.