Great moving crew -BUT DON'T trust the over-the phone estimates!
We asked TSC for an in-home estimate and they refused, so they did it over the phone instead. Clearly, they didn't ask enough clarifying questions, as the final bill was 60% over the estimate... I was quoted $1200 - the bill was $2100! The next day, I called to try to resolve this and when I escalated it, the Manager refused to return my calls. Several times. They simply said they stand by their final price and were not willing to budge. THEN, they tell me that I could have done an online estimate for a 20% guarantee. Too little too late, though - because the Visa transaction was already processed! I suspect they don't tell you about the on-line estimate option before the move so that they can charge whatever they want at the end of it all - and then blame the customer for the discrepancy.
SO very disappointed with the level of service here. I have been told many times that "the customer was always right". Not at TSC, though! "Buyer beware" is right!
The moving crew were GREAT, though. They were professional, worked very hard, got along well, laughed and sang all day. I even saw one guy doing push-ups after 6 hours of moving our stuff. Such a hard-working group. They deserved the tip we gave them, no question... The back office, though? A big fat $0 is what they earned.
- Approximate cost of services:
- $1,900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sue,
Toronto Service Centre has been in business for over 19 years, in our time of business, we sometimes conduct in-home estimates. The period, in which you requested an in-home estimate, we were unable to accommodate and offered you an over the phone estimate.We base moving periods on previous jobs to give you a ballpark of how much it will cost.
Our In-home estimates (when available) are guaranteed not to exceed by more than 20%. However, our over the phone and online estimates are based solely on the information we are given by our customers and are not guaranteed.We are happy to hear you were pleased with our movers and that they did a great job.