Sue in Aurora

We asked TSC for an in-home estimate and they refused, so they did it over the phone instead. Clearly, they didn't ask enough clarifying questions, as the final bill was 60% over the estimate... I was quoted $1200 - the bill was $2100! The next day, I called to try to resolve this and when I escalated it, the Manager refused to return my calls. Several times. They simply said they stand by their final price and were not willing to budge. THEN, they tell me that I could have done an online estimate for a 20% guarantee. Too little too late, though - because the Visa transaction was already processed! I suspect they don't tell you about the on-line estimate option before the move so that they can charge whatever they want at the end of it all - and then blame the customer for the discrepancy. SO very disappointed with the level of service here. I have been told many times that "the customer was always right". Not at TSC, though! "Buyer beware" is right! The moving crew were GREAT, though. They were professional, worked very hard, got along well, laughed and sang all day. I even saw one guy doing push-ups after 6 hours of moving our stuff. Such a hard-working group. They deserved the tip we gave them, no question... The back office, though? A big fat $0 is what they earned.