We have had a 'protection plan' with another company for years. Had them come out to look at furnace. Technician was here for about 15 minutes and we were told furnace needs replacing. He disconnected the gas, offered space heaters if we agreed to a saes person coming out and then he left. We really felt it was an up-sell. We then contacted AccuServ as we wanted a 2nd opinion. Technician came & spent 2 hours doing a through diagnostic. The furnace does need replacing but he gave us an alternative option to consider. He also informed us that if your gas is disconnected it must be "red tagged" by the attending technician. He verified that there was no danger concern and re-connected the gas. He also put the furnace back together and let us know that it may come on intermittently. We are now considering our options and if we move forward with a furnace replacement AccuServ would be at the top of our list !! Thank you AccuServ!!!
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
You're quite welcome for the second opinion Tracey. We do our due diligence and make sure we make the most of our time by correctly identifying any deficiencies and offering our professional opinion on replacement vs. repair. Glad to have been to expand your options so you can make a well informed decision that suits your personal needs.
Best regards,
AccuServ Team