Tracey G from Toronto

We have had a 'protection plan' with another company for years. Had them come out to look at furnace. Technician was here for about 15 minutes and we were told furnace needs replacing. He disconnected the gas, offered space heaters if we agreed to a saes person coming out and then he left. We really felt it was an up-sell. We then contacted AccuServ as we wanted a 2nd opinion. Technician came & spent 2 hours doing a through diagnostic. The furnace does need replacing but he gave us an alternative option to consider. He also informed us that if your gas is disconnected it must be "red tagged" by the attending technician. He verified that there was no danger concern and re-connected the gas. He also put the furnace back together and let us know that it may come on intermittently. We are now considering our options and if we move forward with a furnace replacement AccuServ would be at the top of our list !! Thank you AccuServ!!!

Original panel needed to be replaced ...cha-ching $ **sigh... but seeing it was probably 40+ years old it has served its' time. Now it is so exciting to use 2 applicances at the same time! You don't realize how much you rely on power until you don't have it for a day (hydro needed to cut power during work). We were advised that the job would start at 8am. Hydro was here at 7:45 to do their part. Adam & his partner (sorry didn't get his name) arrived shortley after. They were presented with a few challenges along the way (hole needed to be larger in order to feed wires into the house) but handled expertly. All work was done with Hydro arriving about 2:30 to connect power. Excellent work, job site (outside & inside) left clean & tidy. Will be keeping Hotwire on our contact list for any future work to be done! Thank you & "happy holidays"!