Fortress Windows & Doors

We needed windows replaced on the second and third story of our townhouse. I had four quotes from different companies and decided on Fortress Windows not only for their competitive price but I was so impressed with Richard and his professionalism, but also his enthusiasm, willingness and patience in answering numerous questions. The windows were ready on time, work was done quickly as was the clean up, the crew was the best. Richard came by a few days later to check the work and see whether we were satisfied. I would highly recommend Fortress Windows and we will certainly use them again

Rich is a great guy and was very knowledgeable and professional. We are new house-owners and so we knew very little about all of our options and Rich was extremely helpful in helping figure out what is best for our house without trying to oversell us anything. There were a number op optimization that rich was able to creatively look at and make sure the work was not just replacing but also fundamentally improving the drainage strategy.

What we agreed on was delivered in high quality on time. They worked extremely fast and it took less than half a day for our entire semi attached home. They did good clean up and Rich inspected everything afterwards.

We also worked with Fortress Windows & doors on our windows replacement and the windows themselves, the service, and the finished results were all top notch. We're very happy with our new windows.

Richard and the crew from Fortress were fantastic.
I needed a full replacement of my rooftop drainage system. Richard was so flexible and easy, came out quick to assess the job and was able to do so while I was remote and away.
Honest and professional, Richard quoted me on what I needed, not what he thought I should have. He also gave me excellent tips and found efficiencies that both simplified the job and controlled costs while still getting the best possible drainage.
The crew came on the day they said they were going to and Richard came to help supervise and give detailed instructions to the installers.
The installers worked incredibly and had the job done in 3 hours. What's more, they were very close to done when a heavy rain moved through - but they completed the job. I was stunned - fully expected them to leave and come back in better weather (totally understandable). But they stuck it through.
The work was quality but they offer a 25 year warranty on the materials and a shorter one on the workmanship. They left my property clean and free of debris, off-cuts, etc.
This is a side hustle for their company but you'd never know it. I'm happy with who recently did my windows and doors but if I ever need those redone while im in Toronto, I'll be calling Richard and Fortress again.

Top notch outfit. The sales representative was friendly, honest and knowledgeable. The installation crew was excellent. The products themselves are high quality. Very happy with the service . Exceeded our expectations.

Fortress windows and doors did a great job on my basement window, and patio doors. They were efficient and the work was done in a timely fashion. The whole process from selection to installation was quick and easy. The prices were very competitive and fair.
Also would like to say that they notice that the manufacture forgot to pack an item in the order. Fortress promised that they would pick up the missing part and come by the next day, I was very impressed that they kept their word and came by the and install the missing part. We highly recommend Fortress for your future projects and we will be using them again for any future projects..

After living in our house for 26 years, it was time to replace the 4 back windows. We met with 3 different window companies and decided to go with Fortress. Firstly because the representative that came to our house really knew his stuff. He took the time to discuss everything with both my husband and myself. A couple of weeks later they came and installed our 4 beautiful new swing open windows, just in time for the summer weather. The windows are easy to open and clean and let a lovely breeze through our house. After the installation my husband was not quite happy with the look of the capping. The installers were back the next day and fixed the capping to everyone's satisfaction. Fortress was easy to deal with and they did not ask for full payment until everything was perfect! We are enjoying the summer weather with all of our new windows open each day. We made the right choice, and I highly recommend Fortress Windows & Doors to anyone needing to update their windows.

Fortress did a great job installing 7 new windows for us, of which we choose to enlarge 5. I had 5 windows installed by them early 2017 and then 2 more late 2018. We were happy with the quality of the windows and the quality of installation, so we ended up being repeat customers for our second set of windows.

We had some minor cosmetic issues with brick work with one of the windows, but, Steve from Fortress made sure to get those issues corrected. Minor adjustments are common whenever working with contractors. It was great that Fortress addressed our concerns and made sure we were 100% satisfied.

One of the biggest reasons I went with Fortress over their competitors was their lifetime warranty, which is very re-assuring when you live in Toronto with sometimes +40 C in the summer and -35 C in the winter!

We needed three windows replaced because their seals had broken down, causing both loss of insulation, and ugly stains between the panes that we couldn't clean. We spoke with four different contractors about this.

One, whom we have used for other work, quoted us a price that was more than 50% higher than we eventually paid, said the windows would have to come from Germany, and that it could take months.

A second said we'd have to tear out the entire window structure, that merely replacing the sealed window units would not work. They wanted substantially more than we were willing to pay to do so.

A third didn't bother to reply after their initial inquiry, but then did so very late in the process with a quote we felt was unrealistically low, probably in a low-ball bid.

Fortress replied promptly, gave us the information we wanted online, came promptly to inspect the windows and give us a written, reasonable quote, sourced the windows locally, and had the job specked & finished within 3 weeks. Steve & Richard were pleasant, even funny, but worked quickly with a minimum of fuss, both during their initial – painstaking – inspection, and during their quick and clean installation. They also replaced a broken window lock for only the cost of the part required – no labour charge.

We are delighted with the results, and would not hesitate to make use of them again when we need windows!

I had my front entry doors replaced. The person I worked with was professional, punctual, and a really nice guy. He was honest and direct, and didn't give me any of those cheesy sales lines that every spews out just to make a sale. He and the other guy who installed the doors were also fast and professional. I am very happy with the results and would recommend them to anyone.

Steve and his crews are amazing. Honest, fair prices and hard working with a focus on the details. 2nd time using Fortress, last time was to replace windows and this time to replace a sliding patio door with double doors. Just listening to the crews working you can tell they want each installation to be perfect. We highly recommend Fortress and will be using them again for future projects.