Small problem SOLVED immediately! Great company and great windows!
After living in our house for 26 years, it was time to replace the 4 back windows. We met with 3 different window companies and decided to go with Fortress. Firstly because the representative that came to our house really knew his stuff. He took the time to discuss everything with both my husband and myself. A couple of weeks later they came and installed our 4 beautiful new swing open windows, just in time for the summer weather. The windows are easy to open and clean and let a lovely breeze through our house. After the installation my husband was not quite happy with the look of the capping. The installers were back the next day and fixed the capping to everyone's satisfaction. Fortress was easy to deal with and they did not ask for full payment until everything was perfect! We are enjoying the summer weather with all of our new windows open each day. We made the right choice, and I highly recommend Fortress Windows & Doors to anyone needing to update their windows.
- Approximate cost of services:
- $1,800.00
- Company Response
Hello Willi, we appreciate your review and thank you for your business. I once heard a very successful man say " it's not what happens, it's how you handle it". when dealing with the "human" element, challenges will come up from time to time. The key is how it is handled! Our goal is customer satisfaction and we will always go the extra mile to make sure any issues are resolved and our clients are satisfied! All the best to you and your family. Steve