Fortress Windows & Doors

We got new siding and a new front door installed in May 2018. Steve and his team were top notch from start to finish.

About a month ago, a piece of siding ripped off the house due to high winds. When I contacted Fortress, I was immediately told that I would have to go through home insurance as the damage was a result from “an act of god”.

After contacting our insurance I was told that we had a $1,000 deductible. Since it was only one panel, I informed Fortress that we will not be going through our house insurance as the damage does not exceed $1,000.

Promises were made by Steve to come and inspect the job the same day and provide a quote to repair the siding. That never materialized after numerous follow-ups.

He finally came out to inspect the job, weeks later, and said he will have his installers confirm when they will do the job, but then it went silent again.

Ended up getting another company to do the job and in less 2 days, the job was done.

When we were getting the job done in 2018, he was very responsive and professional throughout the entire process, we were very happy. We understand this is not a big job and it may not be worth much for his time but , I am very disappointed in the lack of service and level of professionalism I’ve experienced during this process.

We decided to replace our front door. Naturally we researched the companies out there and came across Fortress Windows & Doors. We read their amazing reviews and decided to meet with them. I must say that Fortress is a professional company from start to finish.
Richard came out to meet with us and provided fantastic customer service, ensured all are questions were answered and truly went above and beyond.
The installation was superb. They took all the necessary Covid precautions and, ultimately, exceeded our expectations.
We would highly recommend them.

Great company! Richard was extremely helpful, patient and professional in helping us select our front door and surrounding windows that we wanted replaced. The installation crew were thorough and efficient. Based on our experience we would highly recommend this company.

I was in the market for replacement windows and I went online to do some research for possible candidates. I selected 3 different companies and I was impressed with the video by Steve from Fortress Windows & Doors. I received 3 different offers and I decided to give Fortress Windows & Doors a try to replace 7 windows. I was not disappointed. Richard did a very good job explaining the windows replacement process and what the home owners can do to prepare for the installation. He took the time to clearly answer all the questions we had. The wait time for the windows to be made and installed was quite good considering we are in the middle of the COVID-19 pandemic. The installers ( Ashot and Tony ) were professional and efficient. After the installation, Richard came by to do a follow up and answered questions we had about the new windows. I do not hesitate in recommending Fortress Windows & Doors to anyone looking for new windows and the windows are 100% Canadian made.

Steve and team replaced my original front door and transom. The transom had to be customized because of its size. They came through with an absolutely gorgeous system that has changed the look of my house. Work was neat and clean and left no trace. They were easy to work with from conception to installation and very professional in all my dealings. Thanks!!

Our front door was in need of an upgrade from the original builder grade that used when the house was first built 18 years ago. Steve came out right away and the quoting process was straight forward. The new door was installed on time and quickly. The installation crew did a great job and were very on point when it came to the little details both inside and out. I would definitely recommend Fortress.

The team did a great job with Steve's supervision . Very professional installation of windows on 2 bedrooms and bath. Will recommend this company to my family and friends.
Delivery was timely. Customer satisfaction and pricing was very competitive

We worked with Steve on this project and I’ll start by saying he is not a great communicator and as newer home owners going through the process of replacing all our windows for the first time, there’s a lot of information we didn’t know to ask upfront that he could have provided us with in order to make this a better experience for us. For example, he didn’t inform us we would be expected to provide payment immediately upon completion of the job. Not that I have an issue with that, but I was expecting an invoice so I didn’t have cash on hand ready to pay him. He also neglected to mention we were expected to remove all curtains and blinds in advance. Again, I don’t have any issues doing that. I just didn’t know I was supposed to and didn’t think about it ahead of time.
As for the quality of work, the windows look like they’re installed very well however there was some sloppiness with the removal of old windows and everything felt very rushed at the end as if they were set on getting the job done in 2 days instead of coming back for a 3rd. Some examples of this include caulking on the walls extending well past where the window sits, paint torn from the walls beyond where the new trim covers the blemish, and a sliding screen door that is very difficult to slide open and closed.
Lastly they left our house in a mess and I was surprised that they didn’t use drop sheets to cover at least the furniture within close proximity to the windows they worked on. There was drywall dust, hunks of drywall, and caulking all over our furniture and floors. We also found pieces of wood with nails in them, screws, and cigarette butts left on our yard which I didn’t appreciate as a father with 2 very young children.
That all said, the trim and windows minus our nitpicking do look fantastic and the installation looks very secure. We bought into going with Fortress because of the warranties they offer and I suspect I won’t have to ever need those.

Update: Steve reached out and returned to fix the stiff door and discussed with us some cleaning protocols his plans to put in place moving forward. I appreciate his follow up and commitment to customer service and I'm while he can't undo some of the challenges we had, I can at least say I'm very satisfied with the way he provided follow up support which demonstrates he's not a fly by night company that will leave you hanging you once the job is done.

It was a pleasure to do business with Fortress Windows & Doors. The timeliness , quality of the work and honesty about what we needed for our home was excellent. I highly recommend this company.

Great job, all around! Richard gave great advice to select the right products for our needs. He was very responsive and professional from start to finish. The doors look great and installer was lovely, quick and super professional. Project delivered on time and on budget! Thank you Fortress!