Windows replacement in all house
Update: After seeing this review they sent a guy to fix the caulking issues. He was polite, quick, and did everything he could to make the caulking look good. They also offered 500CAD as compensation (not that bad as the error was not on their end after all).
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We selected Total Home to change all windows in our home. Windows look good, but the Energy Ratings of most windows are worse than in the quote (in the quote - ER 46, in reality - ER 43).
They said that it was Vinyl Pro's (manufacturer's) fault (the Energy Ratings in their system were not up to date) and sent us to them. Why? We signed the contract with Total Home, not directly with Vinyl Pro!
Total Home offered no compensation, no re-dos. At first, they were even dismissing the problem by saying "In terms of numbers on stickers you should not refer to the quote but to contract only, which states that all windows will qualify for the higher rebate." There are no ER values on their contract!
Also, we still have to fix the window box (not included in this contract), and two contractors who came to estimate laughed at their caulking work.
Windows look better than our old windows, but they are not what we agreed upon.
- Approximate cost of services:
- $25,877.00
- Company Response
Good Afternoon,
We strive to provide the best possible service to each and every one of our clients, nothing is more rewarding than a happy customer. We thank you for choosing Total Home Windows And Doors and look forward to serving you or anyone you may know in replacing windows or doors in the future.
Best Regards
Total Home Windows And Doors Team
416 661-6666