Sandpiper Energy Solutions

After the hot water issue was fixed by technician, I felt depressed because I really don’t understand why it took so long to fix this issue and why I should call Sandpipers so much to have job done! Are there any standards regarding to the service? Should we trust your promise?

*Update May 2018*
More calls, unanswered emails and messages. I was finally reassured my banking info would no longer be billed and I would get a refund. Eventually I got a partial refund and as of May 18 2018 I've been called and notified I am owing them money...they took my bank info off file but have not closed account and are still charging me along with the current owner of my former home. If what ive been told is true then they are charging 2 people for one rental. Still nothing is resolved and i have hit another brick wall. This started at the end of September 2017.

*Update*
Many unanswered phone calls and voicemails. No one seems to work at this company (phones are never answered) and I am highly doubting it's legitimacy. I was assured via email I would receive a refund on months wrongfully charged and that payments would stop. No refund has happened and as of March 1st I have been charged again and this time the charge has increased.

Stay away from Sandpiper! I had a rental hot water heater with Sandpiper and was set up for pre-authorized payments monthly. When I sold my house I notified them I was moving and the new homeowner was responsible for taking over the water heater etc. With a short close I gave as much notice as possible (1 month) and was assured the payments would stop after my final bill (November 2017). Month after month I have still been charged for the water heater. I have called multiple times and speak to the same person every time. Give the same information again and again and am reassured someone from management would call me back to rectify the issue. I have to wait for a call back, there is never anyone available to help me when I call. I finally got a call back and was given attitude. Was told I never called to cancel service, that they had no record of my calls and eventually was told they would refund the months I had been needlessly billed and that payments would be stopped. Weeks go by and no refund and then come February 1st I have been charged once again. It seems the only way to stop this is to go to my bank and put a stop payment in place (which is going to cost me) still with no word or guarantee I will be refunded the months I have been charged wrongfully. The customer service is dreadful/non-existent and they are only out to get your money. Stay away. They are not worth the time or trouble.

I have been renting a water softener for about two years. I went with Sandpiper based upon the recommendation of the mechanical company in my area that I have used for heating and cooling for several years. Over the past few weeks I have noticed the water softener is not working. After a full day of repeat calls, only to get "we are experiencing a higher number of calls", I get through. They assure they will come on a certain day. I take half a day off work and; no one shows up. I call and get the same recording. I send an email asking for options to resolve the matter, including possible removal given it is not working and I am not getting it serviced. Two days later I call back and they assure me that someone will be out today, same day. Again, no calls and no service. Very disappointing and would not recommend.

I've been with Sandpiper for a few years now and can't praise them enough! At only $22.54 per month (tax included) it's a great value. I get my tankless water heater, my furnace and my air conditioner serviced through them. I've made service calls on all three over the past few years. Their staff is friendly and knowledgeable from their telephonic trouble shooting to their onsite visits. When my tankless water heater broke down they managed to get me a new one under warranty and installed it all at no charge.

Their billing dept is the worst I've ever dealt with, couldn't get a bill out on time if their life depended on it. I've gotten several bills a day before the due date, I've gotten bills on the same day as due date, I've also gone 4 months at a time without receiving a bill at all. I've contacted them via email, never have gotten a reply back. I've contacted them via Facebook and rarely get a reply, contacted them via phone and they always say they'll look into it. Yet the very next month there'll be no bill...

I was told one price and promised a large sum of mail in rebates Kyle was aware I was selling and had told me one cost and to my surprise when I sold I had to buy out furnace for new owners and keep the tankless water heater as rental at the end of it all cost me 10thousand dollars for a furnace only and no rebates in sight crushed!!

I had Kyle Cooper come in to give me a quote on a new hot water tank, furnace and a/c. Kyle has got to be one of the best service men I have come across! Very helpful and very knowledgeable about all of the products and services. I still have to get everything installed, but his recommendations are going to be a huge cost savings for me in the long run! His explanations were understandable and exactly to the point. A real eye opener on saving! And that's what we all want to do, isn't it? No dancing around just to get a sale.I recommend you ask for Kyle if you are looking at renting or purchasing any of the services. I didn't feel like I was dealing with a sales person at all - no pressure! His advice and knowledge will go a long way! Thanks a million Kyle!
Marianne

We are finally able to replace our outdated equipment - Kyle Cooper came to our home and really made the buying process smooth and easy - he provided us with choices and some sound advice - all the while with a good humour and no pressure - a great experience!!

Sandpiper said that they were qualified to inspect and perform repairs for a heating issue. A Contractor came 3 times and was unable to resolve the issue, providing incorrect analysis and expensive recommendations which were not needed. I had to seek out an alternate contractor that was immediately able to diagnose and resolve the issue. Sandpiper still charged full price for their services and did not review the case or look into the qualifications of their contractors upon my request. Contacting customer service was extremely difficult (they would not return voice-mails or emails, said that they would follow up and did not, and rarely answered phone calls during normal business hours). Would not recommend for service work, and Customer Service was not empathetic nor helpful.

I am renting my equipment from this company and I write this review so no one will make the same mistake as I did. Very poor customer service. They have hidden fees even when you RENT equipment. They try to bill you for service calls, don't return calls. Stay away!!