Vinylbilt Windows and Doors

follow up to a post we gave on Google reviews, We bought product from this company years ago as well as some shutters. Since we bought a new house, we asked the installer to use the same brand. He advised they were having difficulties with supply the last few years but we did not have any issues and the look, feel and finish all seem good so far. will keep you posted

We built our dream home on Clear Lake, Kawarthas 17 years ago this fall. Vinyl Built, supplied 33 window, of different sizes. Picture windows with casements and other designs, plus sliding doors. We used their top line windows, thermopane and self washing. The delivery time was exactly as quoted and our local installer was scheduled for that date. Everything was on time and the windows have been a wonderful addition to our home.
When I read complaints, it is generally, the installer who has not done his job. By that I mean, not enough time spent to foam and caulk the edges properly. This is the main cause of leakage. Important to be on your job yourself or with a reliable person checking. JUST A TIP. Nobody in Canada builds better windows and they are right here in ONTARIO.

Few years ago they replaced our old wooden windows. New windows have an awful quality of installation. Very first winter all windows were fogging up, water stayed on the windowsills. We are planning to replace them. Vinilbilt, you are selling product/service that cost thousands but what you offer instead is a joke

I had 8 windows replaced. Quality products and great workmanship. This is my second time using Superior Home Improvements and I would recommend them to anyone, and have done so.

Several years ago, I replaced the last two original single-pane windows in my house with Vinylbilt awning-style windows. I am completely happy with them, so last year I replaced four 25-year-old double-pane windows with Vinylbilt products. One was another awning-style, which is great. The other three are single-side-sliders. Big disappointment. While the glass (SSP) is great, the frames are not. They admit more air than the ones they replaced. When it's cold and windy, ice forms in the bottom corner of the fixed pane on the slider side. Air is coming in through the "seal" between the fixed and sliding panels. And in high winds and rain, water also migrates through into that corner. Definitely not what I expected from premium windows.
I guess the upshot is, if you want efficiency, stick to awning or casement windows - Vinylbilt sliders do not perform well, regardless of their published test results.
And, an added annoying thing - they only have right-hand locking tabs. If you want a left-hand-opening single-slider, they just turn the slider upside-down in the frame, so the locks are engaged when the tabs are up, not down. If you have a mix of right- and left-hand sliders, like I do, some are locked when the tabs are down, and some when they're up. Again, not what you'd expect from premium products.

Schedule problem:
Have known this Platinum windows and doors company when I signed a contract with Rona in June 2018. After six months of waiting, they scheduled for the installation on December 7, 2018, I took a day off from work and waited for them to attend because they said it would be an only day available and Rona wanted to get all projects done before the New Year. On that day, at approximately 6am, I received a phone call from the owner of Platinum windows, namely Gus who advised me that they couldn’t make it because Vinylbilt didn’t open the door for them to get the windows, he then advised me that someone from his office will contact me for another schedule when it’s available.
Also, he has promised me that Vinylbilt will pay me back $400 of my work hours as I took a day off and waited for them on that day, but I still haven’t received this $400 since December 07, 2018. I still keep his email.

Three broken windows:
On December 17, 2019, after the installation, I discovered 3 windows sustained damages and it took 3 months for a seal unit to attend and fixed these 3 windows. The wall in my living room also sustained several damages during the installation.

Blinds issue:
All existing blinds weren’t fit the new windows after the installation, due to all new windows smaller (1.5” to 2”) than the previous one. Although, they had stated that wouldn’t be an issue when they attended for the measurement before the installation.

As a result, I won’t recommend this company to anyone.

We had over 25 triple glazed windows installed in 2018 as manufactured by Vinylbuilt Windows. We had two units fail due to a manufactures defect. The repair of these two units was flawless. The replacement units were ordered with their in house service department and delivered right on time and installed by two experienced technicians without issue. They were polite and thorough in their work. Very pleased with Vinylbuilt Windows tech support.

I am a contractor and have installed hundred of Vinylbilt windows over the years. I have had the odd seal failure, but the local supplier has ordered new thermopanes and installed them for me. Other than that, I have had absolutely no problems with these windows. I installed new Vinylbilt windows in my own home 5 years ago with the solar-bond finish and they held up extremely well. The finish is as good as the day they were installed.

The window it self moved over half an inch within the frame when locked. It took 6 months for them to finally agree to send a tech out to inspect. the tech stated that it is a manufacturing fault and admitted that heat had been escaping from my home the entire time. Window installed Feb 2018. My daughters room was FREEZING. Before the tech came out the head office told me the windows breath. The other 2 windows installed work fine but are cheap plastic.