Schedule problem:
Have known this Platinum windows and doors company when I signed a contract with Rona in June 2018. After six months of waiting, they scheduled for the installation on December 7, 2018, I took a day off from work and waited for them to attend because they said it would be an only day available and Rona wanted to get all projects done before the New Year. On that day, at approximately 6am, I received a phone call from the owner of Platinum windows, namely Gus who advised me that they couldn’t make it because Vinylbilt didn’t open the door for them to get the windows, he then advised me that someone from his office will contact me for another schedule when it’s available.
Also, he has promised me that Vinylbilt will pay me back $400 of my work hours as I took a day off and waited for them on that day, but I still haven’t received this $400 since December 07, 2018. I still keep his email.
Three broken windows:
On December 17, 2019, after the installation, I discovered 3 windows sustained damages and it took 3 months for a seal unit to attend and fixed these 3 windows. The wall in my living room also sustained several damages during the installation.
Blinds issue:
All existing blinds weren’t fit the new windows after the installation, due to all new windows smaller (1.5” to 2”) than the previous one. Although, they had stated that wouldn’t be an issue when they attended for the measurement before the installation.
As a result, I won’t recommend this company to anyone.
- Approximate cost of services:
- $14,210.00