Repair of casement window under warranty
Vinyl windows installed by London company no longer in business.
Tried to locate local vinyl window installer to do warranty repair. My request was declined, stated only do warranty repair work on windows they have installed.
Contacted Vinylbilt directly and advised of my problem. They were most helpful and provided the pins to repair the problem and advised on a YouTube video. I had a concern removing a part of the window to install the pins. Vinylbilt stated the warranty covers parts only not labour or service. Negotiated a $100.00 fee for Vinylbilt to come from Concord to London to do the repair.Had to wait three weeks with window open in very hot weather for the repair.
Repair took 30 minutes by a very polite and courteous technician who also did more than install the pins. He corrected the track and locking mechanism. Only wish Vinylbilt had a closer service rep in southwestern Ontario to get the repairs completed sooner.
Vinylbilt when contacted directly were most helpful and understanding.
- Approximate cost of services:
- $100.00
- Company Response
Hi there, We are so sorry to hear about your initial experience. Customer service is a top priority for us along with excellent products. Glad to hear we were able to resolve your problem after all, if you have any questions or concerns please don't hesitate to reach out.